Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My find iphone app says the device is offline even when it is turned on in my hand AND on wifi-

My find iPhone app says the device is offline even when it is turned on in my hand and on wifi network-

How do get it recognized?

iPhone 4S, iOS 7.1.1

Posted on May 11, 2014 9:50 AM

Reply
4 replies

May 13, 2014 12:26 PM in response to LC119

Hi LC119,


Take a look at the article linked below, it has some great tips that will resolve most issues where the iPhone is showing up Offline in Find My iPhone.


iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

http://support.apple.com/kb/ts4006


"No location available," "Offline," or "Location Services Off" alerts

This can occur if:

  • The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
  • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
  • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
  • Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
  • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.



-Jason

My find iphone app says the device is offline even when it is turned on in my hand AND on wifi-

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.