TalkNBull
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Q: No sound in online videos after IOS 7.1.1 update

I update my iPad 2 to 7.1.1 a few weeks back.  Since then I have not had any sound for videos played online through Safari or Chrome.  Button clicks and sounds in other apps (e.g. Pandora) still work.  I have rebooted the iPad, by holding the home and off button for ten sec.  I have shut down and restarted all apps.  Nothing else is running on the iPad apart from the browsers.  Any suggestions?

iPad 2, iOS 7.1.1

Posted on May 11, 2014 7:07 PM

by Texas Mac Man,Solvedanswer
Texas Mac Man Texas Mac Man
Level 8 (46,611 points)
A:

Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430

 

Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.

 

If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.

 

iPhone: No sound or distorted sound from speaker

http://support.apple.com/kb/ts5180

 

iPhone: Can’t hear through the receiver or speakers

http://support.apple.com/kb/ts1630

 

http://www.atreks.com/app-no-sound-on-ipad-4-%E2%80%93-what-to-do/

 

To solve some sound problems, just follow these simple steps

1. Go to Settings

2. Tap on General

3. Tap on Reset

4. Tap on Reset All Settings

 

What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.

 

 

 Cheers, Tom

Posted on May 12, 2014 2:25 PM

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Q: No sound in online videos after IOS 7.1.1 update

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  • Helpful answers

  • by Pollyappleseed,

    Pollyappleseed Pollyappleseed May 12, 2014 5:59 AM in response to TalkNBull
    Level 1 (0 points)
    May 12, 2014 5:59 AM in response to TalkNBull

    I'm having the same problem. 

  • by TalkNBull,

    TalkNBull TalkNBull May 12, 2014 1:47 PM in response to TalkNBull
    Level 1 (0 points)
    May 12, 2014 1:47 PM in response to TalkNBull

    I also forgot to mention in the original post, I have two ipad2 devices and this problem with sound is happening on both of them.

  • by Texas Mac Man,Solvedanswer

    Texas Mac Man Texas Mac Man May 12, 2014 2:25 PM in response to TalkNBull
    Level 8 (46,611 points)
    May 12, 2014 2:25 PM in response to TalkNBull

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430

     

    Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.

     

    If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    iPhone: Can’t hear through the receiver or speakers

    http://support.apple.com/kb/ts1630

     

    http://www.atreks.com/app-no-sound-on-ipad-4-%E2%80%93-what-to-do/

     

    To solve some sound problems, just follow these simple steps

    1. Go to Settings

    2. Tap on General

    3. Tap on Reset

    4. Tap on Reset All Settings

     

    What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.

     

     

     Cheers, Tom

  • by TalkNBull,

    TalkNBull TalkNBull May 13, 2014 1:26 AM in response to Texas Mac Man
    Level 1 (0 points)
    May 13, 2014 1:26 AM in response to Texas Mac Man

    Hi Tom,

     

    Thanks for your suggestion.  I had previously seen your post for someone else with sound issues and had tried pressing sleep and home to shut down the iPad, with no success.  I did not however try the reset ( because I didn't want to have to set up my preferences again). 

     

    When I shut down then did the reset as you suggested, the issue with no sound in online videos was gone.

     

    I very much appreciate your help.

     

    Cheers

     

    Darren

  • by Pollyappleseed,

    Pollyappleseed Pollyappleseed May 13, 2014 3:04 AM in response to TalkNBull
    Level 1 (0 points)
    May 13, 2014 3:04 AM in response to TalkNBull

    I still have the same sound problem with mine.  I did the reset yesterday but it made no difference.  There is only sound when I use google search engine but not safari. No sound on face book or you tube through Facebook or any other video link.

  • by TalkNBull,

    TalkNBull TalkNBull May 13, 2014 5:01 AM in response to Pollyappleseed
    Level 1 (0 points)
    May 13, 2014 5:01 AM in response to Pollyappleseed

    Did you shut down first by holding down Sleep and Home before you did the reset?  I did this and it fixed both iPad2s that I have.

  • by Pollyappleseed,

    Pollyappleseed Pollyappleseed May 13, 2014 6:45 AM in response to TalkNBull
    Level 1 (0 points)
    May 13, 2014 6:45 AM in response to TalkNBull

    I sure did.  I guess ill do it again and hope it works this time.  Usually rebooting or restarting it works but not this time.

    Thanks :)