alphaace
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Q: No apps showing up - model A1218

Hi,

 

I just got an Apple TV (model A1218) and am trying to set it up. I did a factor reset, then got it on my network, then did an update.

 

However, there are absolutely NO APPS (no netflix, no hbo go, nothing). I can pair it with my itunes library but that doesn't help.

 

My region is set as United States.

 

What gives? What can I do?

 

Thanks!    

Mac OS X (10.7.3)

Posted on May 11, 2014 10:16 PM

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alphaace

Q: No apps showing up - model A1218

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  • by sterling r,

    sterling r sterling r May 14, 2014 7:46 AM in response to alphaace
    Community Specialists
    May 14, 2014 7:46 AM in response to alphaace

    Hey there alphaace,

     

    It sounds like you are unable to see any apps at all when you turn on the Apple TV even after restoring, connecting to your network, and updating it. I would next use these troubleshooting steps from the following article about the Apple TV:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS4546

    If you are unable to access or play content while connected to a Wi-Fi network

    • Restart your Apple TV: Choose Settings > General > Restart.
    • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
    • Check the IP address that Apple TV is using. If it starts with 169.x.x.x, the router may not be configured properly.
      • If the router is using DHCP addressing, verify that the router is not limiting the number of devices that can connect through Wi-Fi.
      • If the router is using manual IP addressing, you will need to configure Apple TV with a manual IP address. You can do this by selecting your network on the Apple TV and choosing Configure IP.
    • Disconnect and rejoin your Wi-Fi network by selecting your network on the Apple TV and then choosing Forget Network. Rejoin your Wi-Fi network after it disconnects.
      TS4546_02----en.png
    • Verify that your Wi-Fi router is not using security features that may restrict content or devices:
      • If your router has a built-in firewall, you may need to adjust your settings to provide access to common ports used for services. For more information, see Apple TV: TCP and UDP ports and protocols.
      • If you need to add the MAC address to the access list for the Wi-Fi router, the MAC address is listed as the Wi-Fi address in Settings > General > About.
    • Update your Wi-Fi router to the latest firmware.
      • For an AirPort Base Station, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • If possible, connect using Ethernet and verify that you can play content. If you are able to successfully play content using Ethernet, verify your Apple TV is using the latest software by choosing Settings > General > Software Update.

    Note: When using a public or commercial network that requires a login or subscription, Apple TV may not be able to connect to the Internet. Check with the network administrator for assistance.

    If you tried all of these steps and your Wi-Fi issues persist, contact Apple technical support or take your Apple TV to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling