What to do when a download of a redeemed movie stops and cant find it in order to restart it

Question

I was in the middle of downloading to redeemed digital copy movies and they never finished and I can not find it now or figure out what to do HELP!!

Posted on May 11, 2014 9:44 PM

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Answer 1

Community Specialist

Hi Lauren.Ostrofsky,

Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with downloading your movie:

If you are still unable to access your purchase, the iTunes Store Support Team can review your account with you:

Cheers,

- Judy

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