paola7
Level 1 (0 points)

Q: What happens when iPhone gets restored?

My iPhone will only go on the apple logo when plugged into the charger. I googled what I need to do and it's saying I need to restore my phone, but I don't want to loose all my pictures. Is there any way I can save my pictures?

iPhone 4

Posted on May 12, 2014 3:46 AM

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paola7

Q: What happens when iPhone gets restored?

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  • by mario49,

    mario49 mario49 May 14, 2014 6:45 AM in response to paola7
    Community Specialists
    May 14, 2014 6:45 AM in response to paola7

    Hey paola7,

     

    There are a few things you can do to try and resolve the issue from the first article. If the iPhone is listed in iTunes you can backup by following the 3rd article.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Use iTunes to restore your iOS device to factory settings

    http://support.apple.com/kb/HT1414

     

    iOS: Back up and restore your iOS device with iCloud or iTunes

    http://support.apple.com/kb/HT1766

     

    Back up

    To back up the content on your iOS device, follow these steps:

    1. Make sure your computer has the latest version of iTunes.
    2. Connect your iOS device to your computer.
    3. Choose File > Devices > Back up.

     

    Thanks for using Apple Support Communities.

     

     

    Have a nice day,

    Mario