9 Replies Latest reply: Nov 16, 2015 5:56 PM by Lc.after11
pinkcow Level 1 (0 points)

My iPhone 5 recently stopped sending pictures over iMessage.


I have already:

  • Tried the classic turning my phone on and off
  • Resetting my network settings
  • Taking my SIM card out and putting it back in again
  • Sending them just on 3G
  • Sending them just on Wifi


But nothing has worked!

I have MMS messaging turned off because it costs me to send picture messages through my service provider. I have had it turned off for months now and pictures continued to send via iMessage, so I know that that isn't the problem. This problem has been ongoing for about a week now, and I didn't change any of my settings beforehand.


My next solution is to do a factory reset, but I could really do without having to go to that length.


Any ideas?



iPhone 5, iOS 7.1.1
  • Anthony Hobbs Level 4 (1,070 points)

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.


  • pinkcow Level 1 (0 points)

    Thanks for the quick reply. Tried everything from your list, except from the back up an restoring my device as new. Unfortunately, nothing has worked.

  • syswhat9987 Level 1 (0 points)

    it's strange that my iphone won't send MMS to android or windows phones....    it is causing me a major problem... imessage, whatever it is, shouldn't be required in order to simply send a message to another phone

  • ChrisJ4203 Level 8 (47,886 points)

    iMessage is not required for non-iOS devices. It is for messages between iOS devices. If you are having issues with sending SMS or MMS, then you need to contact the carrier as that is a carrier function.

  • 80620ash Level 1 (0 points)

    Thank you Anthony Hobbs, Used your solution and it worked like a charm. You are a star!

    Kind regards

  • RedstoneHUD Level 1 (15 points)

    Actually, it's the complete opposite. iMessage is only used for messages between Apple devices. Other phones use the other type. Hint: iMessages are in blue, while the other type is green.

  • BeerKitchen Level 1 (0 points)

    None of this worked for me, but then I thought of something - I'd just downloaded a picture off a website. Thats what I had originally wanted to send someone. I deleted that file and boom - I can send pictures again. It must have been a corrupted file and had impacted the ability to send ANY pics, not just the corrupted one. Delete all of your pics if you don't know which one could be the problem. Email sensitive ones you're holding onto first if you need to.

  • Jmtikhonoff Level 1 (0 points)

    I Too had a problem but it was not sending pictures to only one person. after doing more digging I saw that that contact was linked to me. I unlinked the person and now I can resume sending pics.  I hope this helps anybody else  

  • Lc.after11 Level 1 (0 points)

    Make sure you have your cellular data on. I typically would turn mine off anytime I was on WiFi, but then I started having this problem. I realized that my imessages would send, but my MMS messages would not send on WiFi alone.