I am not receiving OTP text messages on iPhone 5s from my UK bank although the number is correct

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Level 1

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I am not receiving OTP text messages on iPhone 5s from my UK bank although the number is correct

I bank with Santander in the UK and they need to send me One Time Passcodes for security from time to time. I recently changed the OTP mobile phone number associated with my account to a US phone (which the bank accept is OK and they confirm that the number is correct) but I am not receiving the text messages they send when I want to make a payment. The bank confirms they are sending the messages. US Cellular say that Push messages are enabled on my account and the Iphone 5s appears to be enabled for Push Notifications (I used the iPusher app to check).

What am I missing?

Can anyone pleae help?

Thanks

iPhone 5s

Posted on May 12, 2014 12:21 PM

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Answer 1

Best reply

Renish89

Level 1

10 points

Dec 19, 2017 10:59 AM in response to E.L.F.

Hi I’m from Chennai,India this issue because of the iMessage settings in your iPhone Goto Settings-> Messages-> Send & Receive just select your number on both send from and Receive don’t ever select your Apple ID.

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Answer 2

Jan 6, 2017 1:26 PM in response to E.L.F.

I have the same problem. I have spoken to the bank twice at least. They have checked that the OTP have gone out, and they have.

I contacted Verizon, my network carrier about the issue, to see if they had put any blocks on my account.

I wasn't 100% convinced the person I spoke to, knew what I was talking about. She was more interested in selling me the "International Package" which I told her I already have. This didn't stop her trying to sell it to me.

I got the feeling it was more what they can get out of you than what they can do for you.

Santander Uk have now, changed my account to a more secure one where, if I'm going to do any transfers, I have to ring them. Hopefully this will solve the problem of the missing OTPs.

Cheers

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Answer 3

KiltedTim

Level 10

195,537 points

May 12, 2014 12:28 PM in response to E.L.F.

That's an issue you'll have to take up with your carrier. SMS messaging is a carrier feature.

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Answer 4

E.L.F. Author

Level 1

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May 12, 2014 12:34 PM in response to KiltedTim

Thanks, I have spoken to US Cellular and they said everything was set up OK their end. I am getting other text messages - it's just the ones from teh bank that aren't making it.

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Answer 5

KiltedTim

Level 10

195,537 points

May 12, 2014 12:44 PM in response to E.L.F.

Then I'd have another conversation with your bank. Your phone can't get what isn't being sent. Either they are not sending it, or there is something wrong with the way they have it set up.

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Answer 6

wegras

Level 6

15,305 points

May 12, 2014 12:48 PM in response to E.L.F.

You are obviously in the US using Santander from UK

I would have thought that was the most likely issue

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Answer 7

E.L.F. Author

Level 1

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May 12, 2014 12:51 PM in response to KiltedTim

I agree... i have been back and forth with both - they both say it's the other party.

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Answer 8

E.L.F. Author

Level 1

10 points

May 12, 2014 12:53 PM in response to wegras

Thanks fr your reply. Yes that is the case but the UK Bank say they have lots of customers who are in the US who receive the same type of messages from them without any issue.

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Answer 9

wegras

Level 6

15,305 points

May 12, 2014 12:56 PM in response to E.L.F.

Ahhh but we are talking Santander .saying related to" drink and brewary"springs to mind

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Answer 10

May 13, 2014 9:26 PM in response to E.L.F.

I also have this same problem.

Santander insist that they have customers all over the world that still have their UK Santander Bank Account and that are able to receive OTPs in order to service their accounts.

They have also run a diagnostic and they were able to tell me the exact date the messages were sent and whether they were sent successfully or not. 7 out of 8 were sent successfully and 'delivered' to the network.

T-Mobile say they have no issues their end but they do not guarantee the delivery of international messages?!

Its so frustrating, there must be a way!

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