gypsyjerz

Q: hello received a macbook pro comp from my daughter today

trying to delete her information and anything under her name

reinstalled the snow leopard disk with no luck

Im trying to get the computer back to original settings and add myself as owner/sign in etc.

where do I start or begin.

Thanks natalie

Posted on May 12, 2014 12:24 PM

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Q: hello received a macbook pro comp from my daughter today

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  • Helpful answers

  • by Andy-J-D,

    Andy-J-D Andy-J-D May 12, 2014 12:27 PM in response to gypsyjerz
    Level 3 (645 points)
    May 12, 2014 12:27 PM in response to gypsyjerz
  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 12, 2014 12:30 PM in response to gypsyjerz
    Level 9 (52,360 points)
    Mac OS X
    May 12, 2014 12:30 PM in response to gypsyjerz

    On the bottom of the MBP is the serial number.  Enter it here and post back the results:

     

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    Ciao.

  • by John Galt,

    John Galt John Galt May 12, 2014 12:31 PM in response to gypsyjerz
    Level 8 (49,154 points)
    Mac OS X
    May 12, 2014 12:31 PM in response to gypsyjerz

    Reinstalling OS X will not accomplish what you seek. Follow these instructions to erase the Mac and subsequently install OS X. Ignore references to iCloud features that you do not have.

     

    What to do before selling or giving away your Mac

     

    In addition to the above:

     

    • If you enabled FileVault, disable it in System Preferences > Security & Privacy.
    • "Deauthorize" your iTunes account. Same for Audible if you have one.
    • System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
    • Sign out of iCloud. Select "Delete from Mac" when it appears.

     

    Then:

     

    • Start your Mac with its original System Installation DVD (if your Mac shipped with one) or OS X Recovery (if it didn’t).
    • Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
    • Select Disk Utility from the Utilities menu.
    • Remove any partitions you may have created.
    • Select the Mac's hard disk icon, then select the "Erase" tab.
    • Select the "Security Options" button and erase the disk.

     

    The more "securely" you erase the disk, the longer it will take. The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.

     

    • When it finishes, quit Disk Utility.
    • Select Install Mac OS X from the Utilities menu. Do not create any user accounts.
    • When it finishes, shut down the computer.
    • If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD and install the bundled apps.
    • Don't forget to include any DVDs that came with your iMac, your AppleCare certificate if you bought it, printed documentation, even the box if you still have it.
    • Execute a bill of sale showing the Mac's serial number.
    • Once no longer in your possession, remove the Mac from your devices in My Support Profile.