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All replies
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Helpful answers
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May 12, 2014 8:51 PM in response to Waddlewundrby dianeoforegon,Purchase an external drive.
Boot from your Recovery Drive (hold down Command R when restarting)
Select to Reinstall OS X
Select your external drive as source. (make sure you format correctly)
Mac OS Extended (Journaled) Partition Map Scheme : GUID Partition Table You'll be booted from the external drive after installing Mavericks.
You should be able to view your files on your internal drive.
Create a partition on the clone big enough to copy your internal drive using Disk Utility.
Download SuperDuper! to create a clone backup of your internal drive.
SuperDuper! http://www.shirt-pocket.com/
Copy: Internal Drive To: Clone partition
Using: Backup all files
When finished select Do Nothing.
Once you have your files safely copied, you can Erase your internal drive. You can clone back your new Mavericks install. Not sure I would clone back your copy since it might have damaged files.
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May 13, 2014 7:32 AM in response to dianeoforegonby mhadjar,It's most likely too late for that. He already wiped his computer and re-installed the OS.
He may be able to recover, but it's going to be unlikely at this point.
I would suggest purchasing an external drive. Partition the drive into 2 partitions. Create an 80GB partition and label it ExtOS and the remaining space as ExtData. Install a new OS on the ExtOS partition.
Then purchase Data Recue from Prosoft Engineering. Run a scan of your internal drive and see if it picks up anything. If it does, copy it to ExtData.
Good luck!
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May 13, 2014 2:01 PM in response to mhadjarby baltwo,I don't think he's erased it yet. He wanted to save some stuff, but the DU operation failed, so that's where's he's at.
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May 13, 2014 4:36 PM in response to baltwoby mhadjar,He says he did erase:
I decided to wipe out my computer and start again.
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May 13, 2014 6:20 PM in response to mhadjarby Waddlewundr,Hi,
Thank you so much for trying to help me!!! If you couldn't tell already, I am a complete novice. I've never even heard of Disk Utility. Also, I'm a girl, just for clarification. :)
I tried to keep my post concise, mainly because I doubted anyone would read through a full post. Now that I know that there are good people, I will happily provide more detail.
My MacBook became stuck on the gray screen with the apple logo and status bar. I tried following a couple tutorials online and stumbled on Disk Utility.
My main goal is to save a few recent pictures and documents that I don't have recently backed up on my external hard drive. Since my first post, I have successfully created and verified a Macintosh HD image, though I don't really know what that means.
More than anything, I want to save some things on my hard drive if at all possible. I haven't formatted or erased anything.
Thank you so much for your interest in helping me out!!!!
Jess
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May 14, 2014 6:30 AM in response to Waddlewundrby mhadjar,If you haven't erased or formatted anything, then try and see if you can boot in "Safe Mode".
Starting up in Safe Mode
To start up into Safe Mode (to Safe Boot), follow these steps.
- Be sure your Mac is shut down.
- Press the power button.
- Immediately after you hear the startup tone, hold the Shift key.
The Shift key should be held as soon as possible after the startup tone, but not before the tone. - Release the Shift key when you see the gray Apple logo and the progress indicator (looks like a spinning gear).
To learn more about Safe Mode, you can read this article here:
http://support.apple.com/kb/ht1564
Let me know if that works for you. Also, do you have another Mac as well? Or external hard drive?
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May 14, 2014 12:01 PM in response to Waddlewundrby baltwo,I'm a girl, just for clarification.
Sorry for the muck up.
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May 14, 2014 12:47 PM in response to Waddlewundrby Eric Root,How much do you want to save? If the amount isn't large, get an external drive and copy the files from the internal to the external in Finder.
Do you have a backup? If not start one, preferable 2 (or more) on separate external hard drives. Make a backup on each external using Time Machine or a clone program. Once you have the backup, you then will be able to restore desired files to the internal hard drive after you have erased and reformatted.
Clone - Carbon Copy Cloner (Often recommended as it has more features than some others)
Clone Software – 6 Applications Tested
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May 14, 2014 2:35 PM in response to baltwoby Waddlewundr,Haha no problem! My username definitely doesn't show it...but it was funny reading over the "He said", "he did". :)
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May 14, 2014 2:37 PM in response to Eric Rootby Waddlewundr,I only want to save 50-100 pictures and probably 10-20 word documents. Everything else is on Time Machine (from when I was smart and used it). I don't know how to transfer select files without being on my main screen with my external drive and the "drag and drop" way of copying things. I'm seriously a novice at computers, haha. Is there a way to choose what I back up without being able to even log in to my computer?
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May 14, 2014 4:39 PM in response to Waddlewundrby mhadjar,Not without another Mac to use Target Disk Mode (which is a process of making the computer that's unable to reach the desktop screen act like a hard drive to the computer its connected to).
I would try booting up in Safe Mode like I mentioned above. If you can login then, you can simply drag and drop the files you want backed up.
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May 15, 2014 7:58 AM in response to Waddlewundrby Eric Root,Some troubleshooting information to see if the computer will boot.
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
