I m facing challenges while connecting to wi fi , i bought my 5s in dubai , however this is a verizon carrier activated device , so i m not getting support from apple uae, plz suggest , i bought 5s to simplify things and ended up making things very comple

Warranty, service, and support are valid only in the country in which the iPhone was purchased new. It sounds as though you purchased a US phone in Dubai, so the warranty is valid only in US (or wherever the phone was purchased new).

See this Verizon Wireless Support

There are a few posts here in this forum which say that Verizon iPhone 5, 5C and 5S have GSM port open. Would you like to test and give it a try!

You said the phone was carrier-activated by Verizon, but you are having difficulty communicating with Verizon. Can't you just contact Verizon in UAE the same way you did when you activated the phone?

Please divulge more details:

- Which model as in Settings > General > About and as printed at the back cover,

- bought from Authorized Apple entity or from a third party,

- What issues you are facing with wifi.

- Using with which network.

- Any errors noticed.

Someone will help you.

Best

You have not replied in full.

Check here warranty status https://selfsolve.apple.com/agreementWarrantyDynamic.do

Check here for Hardware troubleshooting.

Regarding warranty and out-of-warranty services you already have answer. Verizon will help only if they sold the iPhone.

Incidentally in UAE

Technical support for iPhone in this region is provided by the carrier, not Apple.

So, Contact DU.

Best

Left out in the previous post

Hardware troubleshooting http://support.apple.com/kb/TS2802

wi-fi http://support.apple.com/kb/TS1398

Rkzz wrote:

I purchased new 5s from Dubai, however it was carrier activated from verizon

No. You did not purchase it "new". You purchased a gray market device from the US. It can ONLY be serviced in the US. Support for the iPhone there is provided by the authorized carriers. Since you did not buy your phone from them, they will not support you.

Next time, buy from an authorized source.

If you want us to help you troubleshoot a problem, you need to tell us what the problem is.