Johnbernard

Q: Find my Mac not working...

My iphone is not showing up on Find my Mac even though I am signed in and online. Any thoughts as to what is  the matter?

Posted on May 13, 2014 8:36 AM

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Q: Find my Mac not working...

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  • by joe_73,

    joe_73 May 15, 2014 9:20 AM in response to Johnbernard
    Level 3 (700 points)
    May 15, 2014 9:20 AM in response to Johnbernard

    Hi Johnbernard,

     

    There could be a few different things that stop your iPhone from showing a location when trying to locate with the Find My iPhone feature. I suggest looking at the information in the following article to try to isolate what may be happening.

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/ts4006

    Device does not appear in Find My iPhone

    This can occur if:

    • The date on your device (iPhone, iPad, or iPod Touch) is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your device is not up-to-date. It needs to be running iOS 5 or later.
    • Your iCloud account is not configured on your device. Choose Settings > iCloud and enter your iCloud account information.
    • You have multiple iCloud accounts entered on your iPhone, iPad, or iPod touch. Only one account can have Find My iPhone turned on at a given time. Log in to Find My iPhone with your other iCloud accounts until your device is listed.
    • There's a scheduled maintenance or another issue affecting Find My iPhone. Check the System Status site to see if this is the case.
    • Your device has lost network connectivity. If you have access to your device, and it appears to have an active Internet connection, enable and then disable Airplane mode. If you continue to have issues, turn the device off and back on.
    • Find My Mac can only locate your Mac if it is connected to the Internet via a known Wi-Fi network. If your Mac is connected to the Internet only by an Ethernet cable, Find My Mac will not be able to locate your Mac.

     

    Thanks for reaching out,

    -Joe