cbuckley1
Level 1 (0 points)

Q: Existing AppleID without credit card?

I am aware there is already a walkthrough for setting up a new AppleID without needing to enter credit card details (http://support.apple.com/kb/HT2534), but I'm currently managing several business phones where users have created AppleID's themselves, but have not completed the process of entering billing information (as naturally they have not wanted to enter their personal credit card details).

 

When I've attempt to follow the walkthrough in these instances to resolve the issue, there is no 'none' option available whether I attempt to complete the billing information through the iPhone, or through iTunes.

 

I cannot ask the users to create new AppleID's, as the emails they used to create them are corporate email accounts.

 

How can I get around this issue?

iPhone 5s, iOS 7.1.1

Posted on May 13, 2014 9:26 AM

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cbuckley1

Q: Existing AppleID without credit card?

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  • by diesel vdub,

    diesel vdub diesel vdub May 13, 2014 11:42 AM in response to cbuckley1
    Level 7 (22,030 points)
    May 13, 2014 11:42 AM in response to cbuckley1

    Hmmmm, by simply going to the linked article selected, then under Related Articles selecting: iTunes Store: Changing Account information, then selecting If None isn't showing or you can't select it. I was able to find the solution. 

     

    Took all of a minute.

     

    Not to be snarky, but is it that difficult to really help yourself?

  • by cbuckley1,

    cbuckley1 cbuckley1 May 13, 2014 3:18 PM in response to diesel vdub
    Level 1 (0 points)
    May 13, 2014 3:18 PM in response to diesel vdub

    While I appreciate your reply, and not-so-much your rather dubious attempt "not to be snarky", this is not a resolution for me. My issue is that the accounts I am trying to set up are incomplete. I stated this earlier. When I log in, i am forced to 'review' the billing information, and prompted to enter payment details without any option not to. I am not afforded the opportunity to edit the billing information in any way, as it isn't there yet- which is the 'solution' you directed me towards.

     

    It may surprise you, but I actually did take some time to try to find a resolution myself. Try not to be too wowed.

     

    But petty griping at your tone aside, i seem to be caught with this issue, even though- to my shame- I have a suspicion I've dealt with it before. Unfortunately I keep coming back to the two or three 'solutions' that lead me nowhere.

  • by rwoodhead,

    rwoodhead rwoodhead Jun 27, 2014 2:02 AM in response to cbuckley1
    Level 1 (0 points)
    Jun 27, 2014 2:02 AM in response to cbuckley1

    I'm the IT support engineer who frequently come across exactly the same problem.

     

    The only solution was to enter my own credit card details to complete the "review" process.  Then go back into the Apple ID settings via the iPhone, go into payment details, and select the now reappeared "none" option.

     

    Not ideal I agree.