Mac running slow

Question

MS Haarlem Author

Level 1

0 points

Mac running slow

Hi,

Recently my mac has started to run slow and seems a bit "laggy". What are the best options to clean/speed it up?

iMac, OS X Mavericks (10.9)

Posted on May 13, 2014 8:48 AM

Reply

Answer 1

rkaufmann87

Level 10

148,636 points

May 13, 2014 9:14 AM in response to MS Haarlem

First we don't know anything about your iMac. It would be very helpful to us if we had more information, please download and run EtreCheck and then post the report it produces. Once we have that information we might be able to get a better idea what is going on with your iMac. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck

DO NOT download or install any maintenance software or any performance enhancing apps, they will not help and may cause damage to OS X.

Reply

Answer 2

MS Haarlem Author

Level 1

0 points

May 13, 2014 9:42 AM in response to rkaufmann87

Thanks for the swift response. Here is the report.

Hardware Information:

iMac (27-inch, Mid 2010)

iMac - model: iMac11,3

1 3.2 GHz Intel Core i3 CPU: 2 cores

4 GB RAM

Video Information:

ATI Radeon HD 5670 - VRAM: 512 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 4 days 2:58:38

Disk Information:

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (811.86 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5680H

USB Information:

Generic Mass Storage 8.18 GB

Untitled (disk2s1) /Volumes/Untitled: 8.18 GB (6.1 GB free)

Canon CanoScan

Apple Internal Memory Card Reader 15.55 GB

NO NAME (disk1s1) /Volumes/NO NAME: 15.54 GB (10.11 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Hewlett-Packard hp LaserJet 1010

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Thunderbolt Information:

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[kext loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2) Support

[not loaded] com.leapfrog.codeless.kext (2) Support

[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.leapfrog.connect.authdaemon.plist Support

[invalid] com.mcafee.ssm.ScanFactory.plist

[invalid] com.mcafee.ssm.ScanManager.plist

[running] com.mcafee.virusscan.fmpd.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[not loaded] com.teamviewer.teamviewer_service.plist Support

[loaded] com.tunnelbear.mac.tbeard.plist Support

[running] org.glimmerblocker.proxy.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.divx.dms.agent.plist Support

[running] com.divx.update.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.mcafee.menulet.plist Support

[running] com.mcafee.reporter.plist Support

[not loaded] com.teamviewer.teamviewer.plist Support

[not loaded] com.teamviewer.teamviewer_desktop.plist Support

[running] com.wondershare.AllMyMusic.Agent.plist Support

[loaded] org.glimmerblocker.updater.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

[running] com.leapfrog.connect.monitor.plist Support

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

[running] com.spotify.webhelper.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

User Login Items:

iTunesHelper

Dropbox

Google Drive

Google Chrome

Internet Plug-ins:

o1dbrowserplugin: Version: 5.3.1.18536 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

DivX Web Player: Version: 3.0 - SDK 10.5 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

Flash Player: Version: 13.0.0.206 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.3.1.18536 Support

iPhotoPhotocast: Version: 7.0

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

SiteAdvisor: Version: 2.0 - SDK 10.5 Support

WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Safari Extensions:

SiteAdvisor: Version: 2.0

AdBlock: Version: 2.6.30

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

WebEx64: Version: 1.0 - SDK 10.6 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

GlimmerBlocker Support

MacFUSE Support

Perian Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

2% WindowServer

1% iTunes

1% Dropbox

1% coreaudiod

1% AllMyMusicAgent

Top Processes by Memory:

168 MB Safari

111 MB WindowServer

86 MB PluginProcess

82 MB Skype

78 MB Mail

Virtual Memory Information:

33 MB Free RAM

1.24 GB Active RAM

1.22 GB Inactive RAM

583 MB Wired RAM

3.92 GB Page-ins

124 MB Page-outs

Reply

Answer 3

rkaufmann87

Level 10

148,636 points

May 13, 2014 9:51 AM in response to MS Haarlem

Well the issue is pretty clear, you have loaded down your iMac with a lot of crapware that is not only 100% unneccessary but will hurt performance. You need to follow the developers instructions for uninstalling

.macpaw.CleanMyMac

Mcaffee apps

Once you have uninstalled these restart in Safe Mode (hold down the Shift key when you hear a startup tone until a progress bar appears) and then restart normally and test. Re-Run EtreCheck report and re-post.

Reply

Answer 4

MS Haarlem Author

Level 1

0 points

May 13, 2014 10:11 AM in response to rkaufmann87

I uninstalled McAfee, but could not find the cleanmymac app anywhere. Here is the report.

Hardware Information:

iMac - model: iMac11,3

1 3.2 GHz Intel Core i3 CPU: 2 cores

4 GB RAM

Video Information:

ATI Radeon HD 5670 - VRAM: 512 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 0:4:57

Disk Information:

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (816.19 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5680H

USB Information:

Hewlett-Packard hp LaserJet 1010

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Generic Mass Storage 8.18 GB

disk1s1 (disk1s1) <not mounted>: 8.18 GB

Canon CanoScan

Apple Internal Memory Card Reader 15.55 GB

NO NAME (disk2s1) <not mounted>: 15.54 GB

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2) Support

[not loaded] com.leapfrog.codeless.kext (2) Support

[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) Support

Problem System Launch Daemons:

[failed] com.apple.ucupdate.plist

Launch Daemons:

[not loaded] com.adobe.fpsaud.plist Support

[not loaded] com.adobe.SwitchBoard.plist Support

[not loaded] com.google.keystone.daemon.plist Support

[not loaded] com.leapfrog.connect.authdaemon.plist Support

[not loaded] com.microsoft.office.licensing.helper.plist Support

[not loaded] com.teamviewer.teamviewer_service.plist Support

[not loaded] com.tunnelbear.mac.tbeard.plist Support

[not loaded] org.glimmerblocker.proxy.plist Support

[not loaded] org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[not loaded] com.divx.dms.agent.plist Support

[not loaded] com.divx.update.agent.plist Support

[not loaded] com.google.keystone.agent.plist Support

[not loaded] com.teamviewer.teamviewer.plist Support

[not loaded] com.teamviewer.teamviewer_desktop.plist Support

[not loaded] com.wondershare.AllMyMusic.Agent.plist Support

[not loaded] org.glimmerblocker.updater.plist Support

[not loaded] org.macosforge.xquartz.startx.plist Support

User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

[not loaded] com.leapfrog.connect.monitor.plist Support

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

[not loaded] com.spotify.webhelper.plist Support

[not loaded] com.valvesoftware.steamclean.plist Support

User Login Items:

iTunesHelper

Dropbox

Google Drive

Google Chrome

Internet Plug-ins:

o1dbrowserplugin: Version: 5.3.1.18536 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support

DivX Web Player: Version: 3.0 - SDK 10.5 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

Flash Player: Version: 13.0.0.206 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.3.1.18536 Support

iPhotoPhotocast: Version: 7.0

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Safari Extensions:

AdBlock: Version: 2.6.30

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

WebEx64: Version: 1.0 - SDK 10.6 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

GlimmerBlocker Support

MacFUSE Support

Perian Support

Time Machine:

Time Machine not configured!

Top Processes by CPU:

13% lsregister

5% coreservicesd

1% WindowServer

0% fontd

0% loginwindow

Top Processes by Memory:

90 MB com.apple.quicklook.satellite

82 MB com.apple.IconServicesAgent

70 MB Dock

66 MB WindowServer

61 MB Finder

Virtual Memory Information:

1.84 GB Free RAM

1.38 GB Active RAM

287 MB Inactive RAM

511 MB Wired RAM

182 MB Page-ins

0 B Page-outs

Reply

Answer 5

MichelPM

Level 10

81,559 points

May 13, 2014 11:00 AM in response to MS Haarlem

You have quite a bit a garbage and junk on your Mac and you didn't follow any of rKaufmann's instructions.

You need to uninstall all McAffee software by following the instructions for uninstall from the McAffee website.

You have CleanMyMac 2 installed on your system and this is total "garbageware"

Get rid of it!

http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2

Problem System Launch Daemons:

[failed] com.apple.ucupdate.plist

You need to find this in your System>Library>Preferences folder and delete this.

Launch Daemon:

[not loaded] com.tunnelbear.mac.tbeard.plist Support

[not loaded] org.glimmerblocker.proxy.plist Support

Launch Agents:

[not loaded] org.glimmerblocker.updater.plist Supportt

Completely uninstall TunnelBear and update Glimmerblocker.

Completely uninstall ALL Google software per the instructions on Google's website. Currently, Google Chrome and Drive are not playing well and are NOT 100% compatible/compliant with OS X Mavericks. Until Google releases a proper fix or update for OS X Mavericks, completely uninstall these Google apps.

If you do not like Apple's Safari Web browser, as an alternative, try using Mozilla FireFox. Mozilla constantly updates FireFox and just released a new update recently and is much more stable on OS X Mavericks.

MacFUSE is out of date and obsolete since 2008-2010.

Uninstall/delete this from your system.

Its replacement is FUSE for OS X and that has just been, recently, updated for OS X Mavericks.

You need to update all of your third party software if there are OS X Mavericks updates that can be applied.

You may need to,ACTUALLY, go the third party developers' websites if there are no updates through the Mac App Store.

Make sure to Update all of your Web browser Internet plugins and extensions, also.

After you have completed these tasks, restart you Mac and see if performance has improved.

Good Luck!

Reply

Answer 6

MichelPM

Level 10

81,559 points

May 13, 2014 11:03 AM in response to MichelPM

If you want to keep using TunnelBear, the TunnelBear website has a Mavericks update, install it!

Again, make sure to update all of your installed software on your Mac.

Reply

Answer 7

MS Haarlem Author

Level 1

0 points

May 13, 2014 11:07 AM in response to MichelPM

Thanks for the advice. I can't find Cleanmymac2 anywhere on my Mac though....... Its not in the apps, and I can't seem to find it anywhere else to be able to uninstall it.

I will follow the instructions for the rest.

Thanks.

Reply

Answer 8

baltwo

Level 9

62,386 points

May 13, 2014 11:42 AM in response to MS Haarlem

See:

Mac Maintenance Quick Assist,
Mac OS X speed FAQ,
Speeding up Macs,
How to Speed up Macs,
Macintosh OS X Routine Maintenance,
Mac troubleshooting: What to do when your computer is too slow,
Essential Mac Maintenance: Get set up,
Essential Mac Maintenance: Rev up your routines,
Maintaining OS X,
Five Mac maintenance myths and
Myths of required versus not required maintenance for Mac OS X for information.

Reply

Answer 9

rkaufmann87

Level 10

148,636 points

May 13, 2014 12:21 PM in response to MS Haarlem

MS Haarlem wrote:

Thanks for the advice. I can't find Cleanmymac2 anywhere on my Mac though....... Its not in the apps, and I can't seem to find it anywhere else to be able to uninstall it.

I will follow the instructions for the rest.

Thanks.

CleanMyMack is still there, the product is made by MacPaw. Their website is located at:

http://macpaw.com/landings/land127?campaign=search%5Ftext%5Fmacpaw%5Fbrand%5Fen& utm_source=&utm_medium=&utm_term=&utm_content=&utm_campaign=&gclid=CI7x7o3Pqb4CF QqPfgodtBgA7A&siteID=&CJPID=&mpaid=

Contact them to get instructions for uninstalling their app. If they do not have any then use a tool such a AppCleaner which will look for the app and get rid of it. Then you can empty the Trash, restart in Safe Mode and test.

Reply