5 Replies Latest reply: May 16, 2014 11:08 AM by Linc Davis
sssaam Level 1 Level 1 (0 points)

Ever since installing the latest OP system my macbook began to crash 'randomly'. I've spoken to apple on the phone loads of this and followed EVER 'erase and reintall' method given to me. I've even started over agian and manually install Microsfto word and moved some files from my external memory. YET, it still happened within 2 hours of the freshly installed mavericks. What does one do?!

  • OGELTHORPE Level 8 Level 8 (39,935 points)

    Next time you MBP crashes, log the kernel panic report and post it:

     

    http://support.apple.com/kb/ht2546

     

    Ciao.

  • Linc Davis Level 10 Level 10 (173,635 points)

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    In the Console window, select

    DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste topost the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    ☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. ChooseDIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    ☞ Please don’t post other kinds of diagnostic report.

  • sssaam Level 1 Level 1 (0 points)

    Thanks guys. OK, so here it is.

     

    Tue May 13 21:13:44 2014

    panic(cpu 1 caller 0xffffff7f831f4fb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a07d9000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 1), Frame : Return Address

    0xffffff807c9e2e70 : 0xffffff8000e22fa9

    0xffffff807c9e2ef0 : 0xffffff7f831f4fb0

    0xffffff807c9e2fc0 : 0xffffff7f818f7eab

    0xffffff807c9e3080 : 0xffffff7f819c149a

    0xffffff807c9e30c0 : 0xffffff7f819c150a

    0xffffff807c9e3130 : 0xffffff7f81c40056

    0xffffff807c9e3260 : 0xffffff7f819e4b39

    0xffffff807c9e3280 : 0xffffff7f818fe8fd

    0xffffff807c9e3330 : 0xffffff7f818fc408

    0xffffff807c9e3530 : 0xffffff7f818fdd57

    0xffffff807c9e3600 : 0xffffff7f8282ce1d

    0xffffff807c9e3780 : 0xffffff7f827f0058

    0xffffff807c9e37e0 : 0xffffff7f8282352d

    0xffffff807c9e3b10 : 0xffffff7f82805699

    0xffffff807c9e3b70 : 0xffffff80012ccd93

    0xffffff807c9e3b90 : 0xffffff80012cde2b

    0xffffff807c9e3bf0 : 0xffffff80012cb85f

    0xffffff807c9e3d40 : 0xffffff8000eb65a8

    0xffffff807c9e3e50 : 0xffffff8000e26bf1

    0xffffff807c9e3e80 : 0xffffff8000e139f5

    0xffffff807c9e3ef0 : 0xffffff8000e1e043

    0xffffff807c9e3f70 : 0xffffff8000ec97bd

    0xffffff807c9e3fb0 : 0xffffff8000ef3b96

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f831e7000->0xffffff7f831f9fff

                dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f831df000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8175f000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f814ba000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f81855000

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f831e2000

             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f818a8000->0xffffff7f81b10fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f814ba000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f81898000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f81855000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f81b1b000->0xffffff7f81dc4fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f818a8000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f814ba000

             com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 27ca000->0xffffff7f82894fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f814ba000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f81898000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f81855000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f818a8000

     

    BSD process name corresponding to current thread: Finder

     

    Mac OS version:

    13C1021

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Wed Apr  2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64

    Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5

    Kernel slide:     0x0000000000c00000

    Kernel text base: 0xffffff8000e00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

    System uptime in nanoseconds: 2192707775658

    last loaded kext at 838638018845: com.intego.virusbarrier.kext.realtime    145 (addr 0xffffff7f83318000, size 40960)

    last unloaded kext at 898645077328: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f8330e000, size 32768)

    loaded kexts:

    com.intego.virusbarrier.kext.realtime    145

    com.intego.Family-Protector.extension    2271

    com.intego.netbarrier.kext.network    143

    com.intego.netbarrier.kext.process    143

    com.intego.netbarrier.kext.monitor    143

    com.apple.filesystems.smbfs    2.0.1

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager    4.2.3f10

    com.apple.driver.AudioAUUC    1.60

    com.apple.driver.AGPM    100.14.15

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.driver.AppleMikeyDriver    2.6.0f1

    com.apple.driver.AppleHDA    2.6.0f1

    com.apple.driver.AppleUpstreamUserClient    3.5.13

    com.apple.GeForceTesla    8.2.4

    com.apple.driver.AppleSMCLMU    2.0.4d1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.3f10

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

    com.apple.driver.SMCMotionSensor    3.0.4d1

    com.apple.driver.AppleLPC    1.7.0

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleHWAccess    1

    com.apple.driver.AppleIntelHDGraphics    8.2.4

    com.apple.driver.AppleIntelHDGraphicsFB    8.2.4

    com.apple.driver.AppleMuxControl    3.4.35

    com.apple.driver.AppleMCCSControl    1.1.12

    com.apple.driver.AppleUSBTCButtons    240.2

    com.apple.driver.AppleUSBCardReader    3.4.1

    com.apple.driver.AppleUSBTCKeyboard    240.2

    com.apple.driver.AppleIRController    325.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    35

    com.apple.iokit.SCSITaskUserClient    3.6.6

    com.apple.driver.XsanFilter    404

    com.apple.iokit.IOAHCIBlockStorage    2.5.1

    com.apple.driver.AppleUSBHub    666.4.0

    com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2

    com.apple.driver.AirPort.Brcm4331    700.20.22

    com.apple.driver.AppleFWOHCI    4.9.9

    com.apple.driver.AppleUSBEHCI    660.4.0

    com.apple.driver.AppleAHCIPort    3.0.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    2.0

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    2.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    216.0.0

    com.apple.nke.applicationfirewall    153

    com.apple.security.quarantine    3

    com.apple.driver.AppleIntelCPUPowerManagement    216.0.0

    com.apple.iokit.IOSerialFamily    10.0.7

    com.apple.AppleGraphicsDeviceControl    3.4.35

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    2.6.0f1

    com.apple.vecLib.kext    1.0.0

    com.apple.iokit.IOAudioFamily    1.9.5fc2

    com.apple.kext.OSvKernDSPLib    1.14

    com.apple.nvidia.classic.NVDANV50HalTesla    8.2.4

    com.apple.nvidia.classic.NVDAResmanTesla    8.2.4

    com.apple.iokit.IOFireWireIP    2.2.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.3f10

    com.apple.driver.IOPlatformPluginLegacy    1.0.0

    com.apple.driver.AppleHDAController    2.6.0f1

    com.apple.iokit.IOHDAFamily    2.6.0f1

    com.apple.driver.AppleSMBusPCI    1.0.12d1

    com.apple.driver.IOPlatformPluginFamily    5.7.0d10

    com.apple.iokit.IOSurface    91

    com.apple.iokit.IOBluetoothFamily    4.2.3f10

    com.apple.driver.AppleSMC    3.1.8

    com.apple.driver.AppleGraphicsControl    3.4.35

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleSMBusController    1.0.11d1

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6

    com.apple.iokit.IOUSBMassStorageClass    3.6.0

    com.apple.driver.AppleUSBMultitouch    240.9

    com.apple.iokit.IOUSBHIDDriver    660.4.0

    com.apple.driver.AppleUSBMergeNub    650.4.0

    com.apple.driver.AppleUSBComposite    656.4.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.6

    com.apple.iokit.IOBDStorageFamily    1.7

    com.apple.iokit.IODVDStorageFamily    1.7.1

    com.apple.iokit.IOCDStorageFamily    1.7.1

    com.apple.iokit.IOAHCISerialATAPI    2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6

    com.apple.iokit.IOUSBUserClient    660.4.2

    com.apple.iokit.IOEthernetAVBController    1.0.3b4

    com.apple.driver.mDNSOffloadUserClient    1.0.1b5

    com.apple.iokit.IO80211Family    630.35

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.iokit.IOFireWireFamily    4.5.5

    com.apple.iokit.IOAHCIFamily    2.6.5

    com.apple.iokit.IOUSBFamily    675.4.0

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    278.11

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.DiskImages    371.1

    com.apple.iokit.IOStorageFamily    1.9

    com.apple.iokit.IOReportFamily    23

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    2.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

     

    System Profile:

    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    USB Device: Hub

    USB Device: Internal Memory Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus:

  • OGELTHORPE Level 8 Level 8 (39,935 points)

    Get rid of this:

     

    com.intego.virusbarrier.kext.realtime    145

    com.intego.Family-Protector.extension    2271

    com.intego.netbarrier.kext.network    143

    com.intego.netbarrier.kext.process    143

    com.intego.netbarrier.kext.monitor    143

     

    You do not need it.

     

    You MBP is having GPU issues:

     

    http://support.apple.com/kb/ts4088

     

    Bring the MBP to an Apple store genius bar for a definitive evaluation and bring the kernel panic report with you.

     

    Ciao.

  • Linc Davis Level 10 Level 10 (173,635 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

    Print the first page of the panic report, if any, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.

    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

    Sometimes the replacement part is also defective, so be prepared for that possibility.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

    If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.