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The buttoms of my earpods dont run my iphone 5 but in a iphone 4 run fine what can i do

The buttoms of my earpods dont run on my iphone 5 but another iphone 4 run fine what can i do

iPhone 5, iOS 7.1.1

Posted on May 13, 2014 9:08 PM

Reply
1 reply

May 16, 2014 8:55 AM in response to Esewey

Hello there, Esewey.


The following Knowledge Base article offer sup some great steps for troubleshooting your issue:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802


Particularly:

The stereo headset buttons are not functioning properly

  1. Verify the headset being used is compatible with the iPhone.
  2. Verify there is no debris in the headset jack.
  3. Insert the stereo headset and play audio using the Music app. Verify both left and right channels are functioning.
  4. Press the center button to see if it can pause and resume audio.
  5. Make a phone call and see if the microphone is working.
  6. If the issue persists, try another headset.
  7. If the issue persists with another headset, have the iPhone serviced.


This article also provides similar information and additional service links:


Apple EarPods with Remote and Mic: Remote buttons do not function

http://support.apple.com/kb/TS4396


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

The buttoms of my earpods dont run my iphone 5 but in a iphone 4 run fine what can i do

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