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May 16, 2014 8:55 AM in response to Eseweyby pedro d,Hello there, Esewey.
The following Knowledge Base article offer sup some great steps for troubleshooting your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
The stereo headset buttons are not functioning properly
- Verify the headset being used is compatible with the iPhone.
- Verify there is no debris in the headset jack.
- Insert the stereo headset and play audio using the Music app. Verify both left and right channels are functioning.
- Press the center button to see if it can pause and resume audio.
- Make a phone call and see if the microphone is working.
- If the issue persists, try another headset.
- If the issue persists with another headset, have the iPhone serviced.
This article also provides similar information and additional service links:
Apple EarPods with Remote and Mic: Remote buttons do not function
http://support.apple.com/kb/TS4396
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
