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Helpful answers
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May 16, 2014 8:47 AM in response to KJ Carterby alex_h1,Hello KJ Carter,
Thanks for using Apple Support Communities.
I found some troubleshooting steps for you to follow in one of our support articles:
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
Take care,
Alex H.
