1 Reply Latest reply: May 16, 2014 8:45 AM by alex_h1
cuscatlan70 Level 1 Level 1 (0 points)

I want to access keychain, but i need a code that Apple is sending me on a phone that i no longer have access. What should i do?


iPhone 5s, iOS 7.1.1
  • alex_h1 Community Specialists Community Specialists (2,175 points)

    Hello cuscatlan70,

     

    Thanks for using Apple Support Communities.

     

    I found the following support article that explains the steps we need to take for troubleshooting this issue with your iCloud Keychain:

     

    If you don't have access to a device with iCloud Keychain enabled, you should wait until you have access to one of your devices with iCloud Keychain enabled, then follow the above steps to change your security code. If you can't wait until you have access to a device with iCloud Keychain enabled, you can complete setup by resetting iCloud Keychain on the device:

    Devices using iOS 7.0.3 or later:

    1. Go to Settings > iCloud > Keychain.
    2. Tap “Approve with Security Code”.
    3. When asked to enter your iCloud Security Code, tap “Forgot Code?”.
    4. Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
    5. Tap Reset to confirm. You will be asked to create a new iCloud Security Code.

     

    Macs using OS X Mavericks v10.9 or later:

    1. Choose Apple () menu > System Preferences. Click iCloud, then select Keychain.
    2. When asked to enter your iCloud Security Code, click “Forgot Code?”.
    3. Click Reset Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your Mac.
    4. Click Reset to confirm. You will be asked to create a new iCloud Security Code.

     

    iCloud: Troubleshooting iCloud Keychain

    http://support.apple.com/kb/TS4644

     

    Take care,

    Alex H.