kerimfromtur
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Q: my phone ıs not workıng and ı dont know why can you please help me ??, my phone ıs not workıng and ı dont know why can you please help me ??

hello my name is abdulkerim gun ı have a ıphone 5s but few months ago and one day screen went dıdnt came back tıll next few days and took to the phone shop they dıd repaıred for me an they saıd the software ıs not workıng anymore ıt get damaged and my phone dıd work ıt got repaıred but yesterday ıt happened agaın but thıs tıme ı dont know what happened to ıt can you help me please thank you very much

Posted on May 14, 2014 4:07 AM

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kerimfromtur

Q: my phone ıs not workıng and ı dont know why can you please help me ??, my phone ıs not workıng and ı dont know why can you please ... more

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  • by sheila_m.,

    sheila_m. sheila_m. May 16, 2014 7:39 AM in response to kerimfromtur
    Community Specialists
    May 16, 2014 7:39 AM in response to kerimfromtur

    Hello Abdulkerim,

     

    Thank you for the details of the issue you are experiencing with your iPhone 5s.  I would be concerned too if my iPhone was not powering on.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    You can find the full article here:

    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.