Ton Van Hest
Level 2 (200 points)
Desktops

Q: Spontaneous reboots

Since a few days my iMac (late 2013, 1TB fusion, 27", OSX 9.2, normal system i.e. no extra memory, no hacks, all original) spantaneous reboots and Crashes.

 

What happens is that the mouse suddenly freezes, next turnes complete white and very bright. Sometimes this remains in this situation and I can only cut the power and restart. Sometimes it restarts by itself. But always directly after restart this repeats itself (freeze, white bright). Then after several restarts it keeps on running correctly for several hours until it again repeats. When the mouse freezes I see an enormous amount of all kind of error messages apprearing in the console.

 

Sometimes it goes from frozen, bright into a kernal crash.

 

Question is: Is it something that I might solve or is the only solution to have it repaired. I hate to be without for 1 maybe 2 weeks.

 

 

 

Anonymous UUID:       7A7B9107-6CEA-4D09-F319-B99BA471CFAF

 

Wed May 14 07:50:32 2014

panic(cpu 0 caller 0xffffff80148dbe7e): Kernel trap at 0xffffff8014c07983, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000208, CR3: 0x0000000017493000, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff7f95b64c56, RDX: 0x0000000000000000

RSP: 0xffffff8107853b00, RBP: 0xffffff8107853ba0, RSI: 0x0000000000000200, RDI: 0x0000000000000200

R8:  0x0000000000000000, R9:  0x0000000000000008, R10: 0x0000000000000000, R11: 0xffffff8014c84d70

R12: 0x0000000000000000, R13: 0xffffff80e7a43000, R14: 0x0000000000000000, R15: 0x0000000000000200

RFL: 0x0000000000010246, RIP: 0xffffff8014c07983, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000208, Error code: 0x0000000000000000, Fault CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff8107853790 : 0xffffff8014822fa9

0xffffff8107853810 : 0xffffff80148dbe7e

0xffffff81078539e0 : 0xffffff80148f3376

0xffffff8107853a00 : 0xffffff8014c07983

0xffffff8107853ba0 : 0xffffff7f95b53726

0xffffff8107853e40 : 0xffffff7f95b4b0f1

0xffffff8107853e80 : 0xffffff7f95b4909c

0xffffff8107853eb0 : 0xffffff7f95b4aa05

0xffffff8107853ef0 : 0xffffff7f95b4aac6

0xffffff8107853f00 : 0xffffff7f956f42f5

0xffffff8107853f40 : 0xffffff8014a2eb42

0xffffff8107853fb0 : 0xffffff80148d7047

      Kernel Extensions in backtrace:

         com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f956e7000->0xffffff7f95713fff

         com.apple.iokit.AppleBCM5701Ethernet(3.8.1b2)[026E632C-1CE6-32DA-AEB9-84B0974DE 286]@0xffffff7f95b47000->0xffffff7f95b7efff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f95acd000

            dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b5)[67E9FFEC-493E-3ECD-92CE-9D9DBB0 33500]@0xffffff7f95b39000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f94eba000

            dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[4239FC00-988B-3188-AFE6-E61B5D E6C76C]@0xffffff7f95b40000

            dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f956e7000

 

BSD process name corresponding to current thread: kernel_task

Boot args: darkwake=8

 

Mac OS version:

13C1021

 

Kernel version:

Darwin Kernel Version 13.1.0: Wed Apr  2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64

Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5

Kernel slide:     0x0000000014600000

Kernel text base: 0xffffff8014800000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

System uptime in nanoseconds: 44981506739

last loaded kext at 33928506508: com.apple.filesystems.afpfs          11.1 (addr 0xffffff7f96e04000, size 348160)

loaded kexts:

com.apple.filesystems.afpfs          11.1

com.apple.nke.asp-tcp          8.0.1

com.apple.driver.AppleBluetoothMultitouch          80.14

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.2.3f10

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleGraphicsDevicePolicy          3.4.35

com.apple.driver.AppleMikeyDriver          2.6.0f1

com.apple.driver.AGPM          100.14.15

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AppleHDAHardwareConfigDriver          2.6.0f1

com.apple.driver.AppleHDA          2.6.0f1

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.GeForce          8.2.4

com.apple.iokit.IOBluetoothUSBDFU          4.2.3f10

com.apple.driver.AppleMuxControl          3.4.35

com.apple.driver.AppleIntelHD5000Graphics          8.2.4

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.nvidia.NVDAStartup          8.2.4

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleIntelFramebufferAzul          8.2.4

com.apple.driver.AppleIntelMCEReporter          104

com.apple.driver.AppleThunderboltIP          1.1.2

com.apple.iokit.SCSITaskUserClient          3.6.6

com.apple.driver.CoreStorageFsck          380

com.apple.driver.AppleFileSystemDriver          3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBHub          666.4.0

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.5.1

com.apple.driver.AppleSDXC          1.5.2

com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2

com.apple.driver.AirPort.Brcm4360          831.21.63

com.apple.driver.AppleAHCIPort          3.0.0

com.apple.driver.AppleUSBXHCI          670.4.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.1

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.security.SecureRemotePassword          1.0

com.apple.driver.AppleBluetoothHIDKeyboard          170.15

com.apple.driver.AppleHIDKeyboard          170.15

com.apple.driver.IOBluetoothHIDDriver          4.2.3f10

com.apple.driver.AppleMultitouchDriver          245.13

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.6.0f1

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.5fc2

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOAcceleratorFamily          98.14

com.apple.nvidia.driver.NVDAGK100Hal          8.2.4

com.apple.nvidia.driver.NVDAResman          8.2.4

com.apple.iokit.IOBluetoothFamily          4.2.3f10

com.apple.driver.AppleGraphicsControl          3.4.35

com.apple.iokit.IOSurface          91

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.4.1

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.driver.AppleHDAController          2.6.0f1

com.apple.iokit.IOHDAFamily          2.6.0f1

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.AppleGraphicsDeviceControl          3.4.35

com.apple.iokit.IOAcceleratorFamily2          98.14

com.apple.iokit.IOGraphicsFamily          2.4.1

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleSMC          3.1.8

com.apple.driver.IOPlatformPluginFamily          5.7.0d10

com.apple.driver.AppleThunderboltEDMSink          2.1.3

com.apple.iokit.IOUSBHIDDriver          660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

com.apple.driver.AppleThunderboltDPInAdapter          3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          656.4.1

com.apple.driver.CoreStorage          380

com.apple.iokit.IOUSBUserClient          660.4.2

com.apple.driver.AppleThunderboltNHI          2.0.1

com.apple.iokit.IOThunderboltFamily          3.2.7

com.apple.iokit.IOEthernetAVBController          1.0.3b4

com.apple.iokit.IO80211Family          630.35

com.apple.driver.mDNSOffloadUserClient          1.0.1b5

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.5

com.apple.iokit.IOUSBFamily          675.4.0

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.11

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          23

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.9

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 8 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Serial ATA Device: APPLE SSD SD0128F, 121,33 GB

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: Touro Desk Pro

USB Device: FaceTime HD Camera (Built-in)

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: iPhone

Thunderbolt Bus: iMac, Apple Inc., 23.10

iMac, OS X Mavericks (10.9)

Posted on May 14, 2014 3:49 AM

Close
Ton Van Hest

Q: Spontaneous reboots

  • All replies
  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 14, 2014 4:16 PM in response to Ton Van Hest
    Level 10 (208,037 points)
    Applications
    May 14, 2014 4:16 PM in response to Ton Van Hest

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

    You may already have ruled out some of these.

    Rule out #1 by starting up in safe mode and then restarting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications of the machine.

    Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve starting up from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

    Even if FileVault is not active, an aftermarket SSD may be the cause of kernel panics. Check the manufacturer's website for a firmware update.

    Connecting more than one display is another reported trigger for OS X bugs.

    If the system is not fully up to date, running Software Update might get you a bug fix.

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

    Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

    Print the first page of the panic report and bring it with you.

  • by Ton Van Hest,

    Ton Van Hest Ton Van Hest May 15, 2014 12:37 AM in response to Linc Davis
    Level 2 (200 points)
    Desktops
    May 15, 2014 12:37 AM in response to Linc Davis

    I will try out all the mentioned points. Thanks.

     

    One other addition I forget in my original message: I have always (from the start of the 0213 iMac/OSX 9.2) had the problem that using screensharing with another Mini (OSX 10.9) running XBMC after a few minutes nearly always resulted in both Mac's crashing and rebooting. To prevent that I now use Teamviewer also on my local network but this ought not happen.

  • by Ton Van Hest,

    Ton Van Hest Ton Van Hest May 15, 2014 12:41 PM in response to Linc Davis
    Level 2 (200 points)
    Desktops
    May 15, 2014 12:41 PM in response to Linc Davis

    Well the problem is getting worse and worse. It now either shows a Kernap Panic or it simply rebootd. Max. time I can work is about 10 minutes and most of the time the first touch at the trackpad results in mentioned problem.

     

    It even spontaneous reboots when it has rebooted.

     

     

    Installed (Safe Boot, take a few times) the new 10.9.3 but to no avail. So tomorrow I am going to phone Apple Care and let them have it.

     

     

    Thx for the help but this thins is clearly broken.

  • by baltwo,

    baltwo baltwo May 15, 2014 1:53 PM in response to Ton Van Hest
    Level 9 (62,256 points)
    May 15, 2014 1:53 PM in response to Ton Van Hest

    If you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for an onsite repair since yours is a desktop machine (depends on where you're located), but you should ask.