2 Replies Latest reply: Jun 8, 2014 4:28 AM by Dicere
JamesG63 Level 1 Level 1 (0 points)

I bought a HP Officejet 150 with bluetooth connectivity but it will not work with my Macbook Pro. It seems to be connected but when I go to print it says that the "printer is offline".

 

The printer is definitely on. I've restarted both printer and Macbook and still nothing.

 

Can someone please help?


MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.2)
  • jeremy_v Community Specialists Community Specialists (3,110 points)

    Hi JamesG63,

     

    Thanks for visiting Apple Support Communities.

     

    I recommend using the steps below to remove and re-add the printer. If necessary, you can also remove and reinstall the printer and its software. You may want to contact the manufacturer or check the documentation that came with the printer to make sure that the bluetooth printing feature is compatible with the Mac.

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/ts3147

    1. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

    2. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

    3. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.

    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.

    3. Contact the printer vendor or visit their website for further assistance.

    Best,

     

    Jeremy

  • Dicere Level 1 Level 1 (10 points)

    Hi James,

     

    It's a peculiarity of this printer that it needs a different driver to run as Bluetooth!  Make sure it's on and not plugged into your computer via USB. Then go into system preferences, printer, and add a new printer. Assuming your mac has Bluetooth on and is discoverable, the two systems should see each other and you' can follow the screen prompts from there.

     

    You will have to choose a default printer, even though it's physically the same printer.  I use mine mostly via Bluetooth.

     

    Cheers,

    D.