Q: Apple customer support email

They do not have an email address. You need to either phone support or go to the support site and initiate a repair. Or, better yet, stop at your nearest Genius Bar and get a free evaluation/help (make an appointment though, they're quite busy).

Or, you can sign in here and navigate to support for your particular product:

https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN