daisha_
Level 1 (0 points)

Q: iPhone 5 Battery life help

I have become completely fed up with my iPhone 5 battery. My phone often (everyday, multiple times within the day) will go from 100% to 20% in 20 minutes with NO use. No apps are running as I close them every single time I lock my phone. Not only does my battery drain quickly but it does not even die completely. My phone will "die" aka shut off at random points in my battery life. To this date the most recent was my phone turning off while my battery was at 78&!!! My phone is becoming a burden...an unreliable burden. I was recently in a car accident...I go to call 911 and my phone turned off at 60%. While I pay a bill monthly the least I could hope for is a phone that actually works. I refuse to pay hundreds of dollars for charging cases or portable chargers when I feel Apple should  resolve this problem. I have 7 more months until my contract runs out and I can not imagine them with a phone that doesn't work. If anyone has any suggestions I could try to increase my battery life it would be greatly appreciated. Thanks to all.

iPhone 5, iOS 7.1

Posted on May 14, 2014 7:11 PM

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daisha_

Q: iPhone 5 Battery life help

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  • by alex_h1,

    alex_h1 alex_h1 May 17, 2014 11:33 AM in response to daisha_
    Community Specialists
    May 17, 2014 11:33 AM in response to daisha_

    Hello daisha_,

     

    Thanks for using Apple Support Communities.

     

    I definitely see how this would be frustrating, I would feel the same way.  I'd like you to do some troubleshooting found in the article below, specifically steps 5-7.

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Take care,

    Alex H.