tjrueter
Level 1 (0 points)

Q: iPhone 5 Reception Issues

My coworker and I both have Verizon service.  On his 4G iPad, he consistently gets about 10Mbps down and 5 Mbps up speeds through the cellular network at our office.  When I test the speed on my iPhone 5 sitting right next to his iPad, I get about 0.05Mpbs down and 0.4Mbps up speeds.

 

Is this a known issue with the iPhone 5 that doesn't exist in iPads?  Are the antennas that much better in iPads?  It seems extreme.  My phone gets decent 4G coverage elsewhere, but it's horrible at work.  Other co-workers on Verizon with Android phones also get great coverage at work ~10Mbs down and 5-10Mbps up).

 

I also tested with my wife's iPhone 5 and she gets the same crappy coverage at my work that I get.

 

Thanks.

iPhone 5, iOS 7.1.1

Posted on May 15, 2014 11:28 AM

Close
tjrueter

Q: iPhone 5 Reception Issues

  • All replies
  • Helpful answers

  • by matt00,

    matt00 May 17, 2014 8:01 AM in response to tjrueter
    Level 5 (4,015 points)
    May 17, 2014 8:01 AM in response to tjrueter

    Hi tjrueter,

     

     

    Thanks for the question. I understand you are having issues with the data connection on your iPhone 5s. The following article may provide a resolution:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

     

    2. Restart your iPhone.

     

    3. Ensure that your software is up to date:

              - Check for a Carrier Settings Update. Tap Settings > General > About.

              - Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

     

    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

     

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

     

    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.

     

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

     

    8. Restore the iPhone as new.

     

    9. Contact your carrier to:

              - Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

              - Verify that there are no account-related blocks.

              - Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    If your issue persists, please follow the steps to contact your carrier to verify there are no account-related issues.

     

     

    Thanks,

     

    Matt M.