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Problems with bought songs not playing

So i downloaded an album but onne of the songs either had a problem when downloading so what happened is it claimed to be done in my downloads but only 25% of the song plays. I tried deleting the actuall file and now whenever i try to play the song it says it cant locate the file. Im still not able to find where to redownload the song or a way to delete it.

MacBook Pro

Posted on May 15, 2014 12:00 PM

Reply
1 reply

May 17, 2014 7:00 AM in response to Tyrone113

Hey Tyrone113,



Thanks for the question. It sounds like you are on the right track. The following resource may assist you:


Songs in iTunes may not play back completely

http://support.apple.com/kb/TS4357


Symptoms


Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.


Resolution


If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:


1. Delete the purchased song that is exhibiting the problem from your iTunes library.

2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

3. Download your previously purchased song from this list.


Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.


Additional Information:


iTunes 11 for Mac: Delete songs, playlists, or other items

http://support.apple.com/kb/PH12159


Download past purchases

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

Problems with bought songs not playing

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