BFasterling

Q: iTunes 11.2 crashing

I just upgraded iTunes and OS X Mavericks to the latest versions (11.2 and 10.9.3 respectively). iTunes now crashes consistently (100%). It runs for about 10 seconds and then it's spinning beach ball time. I re-downloaded and re-installed iTunes 11.2 with the same results. I tried selecting another iTunes library (on my network attached server) on start-up and it does the same. Any suggestions?

MacBook Pro (Retina, Mid 2012), OS X Mavericks (10.9.2)

Posted on May 15, 2014 12:54 PM

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Q: iTunes 11.2 crashing

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  • by BFasterling,Solvedanswer

    BFasterling BFasterling May 15, 2014 1:13 PM in response to BFasterling
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    May 15, 2014 1:13 PM in response to BFasterling

    A second restart seems to have cleared this up. It took an inordinately long time to shut down. The restart was also a bit slower than normal, but the second time around must have cleared some offending 1s & 0s that were killing iTunes. Back to the music...

  • by dextrous13,

    dextrous13 dextrous13 May 15, 2014 6:36 PM in response to BFasterling
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    May 15, 2014 6:36 PM in response to BFasterling

    I've done all of the above (including 4 restarts), and have tried deleting itunes preferences, but to no avail.

     

    iTunes hangs after opening 100% of the time.

  • by dextrous13,

    dextrous13 dextrous13 May 15, 2014 7:06 PM in response to dextrous13
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    May 15, 2014 7:06 PM in response to dextrous13

    After digging around the error report I've been able to fix this problem by trashing the "SyncServices" folder in ~/Library/Application Support and then restarting.

  • by DMD5INT,

    DMD5INT DMD5INT May 16, 2014 1:58 AM in response to BFasterling
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    May 16, 2014 1:58 AM in response to BFasterling

    Version 11.2 .  I also updated it this morning but it kept crashing.  I am using XP Windows

     

    1.  I tried uninstall and fresh install of itunes but did not work.

    2.  I restored my computer to a previous version but then the itunes was not compatible.

    3.  I tried to fix my computer itunes from repair and after launching i got a library no compatible.

     

    I just removed my newest library and added my old one and now it works but it asks me to update to 11.2.

     

    I would not recommend to update it yet.  I hope there is some way apple company realizes this issue and can change the update version content as soon as possible so we can update it. otherwise it will cause more future problems.

     

    Thank you

  • by BFasterling,

    BFasterling BFasterling May 16, 2014 4:00 AM in response to DMD5INT
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    May 16, 2014 4:00 AM in response to DMD5INT

    Apple is watching this thread. Within a few hours of my post, I was called by Apple and I provided them with the logs for engineering to review.

  • by msontag,

    msontag msontag May 16, 2014 9:04 AM in response to BFasterling
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    May 16, 2014 9:04 AM in response to BFasterling

    I found that iTunes 11.2 hung only when either my iphone 5 or ipad air was plugged into a USB port. Deleting ˜/Library/Application Support/SYncServices as suggested by dextrous13 worked for me.

  • by Adrianmcgrath,

    Adrianmcgrath Adrianmcgrath May 16, 2014 9:59 AM in response to dextrous13
    Level 1 (4 points)
    May 16, 2014 9:59 AM in response to dextrous13

    Same problem here, tried everything i can think of and some things that were suggested. Tried safe mode, tried offline, on a newer MacBook I can open it to play music, trying to update podcasts crashes it.

    On my older iMac it can't open at all.

     

    Activity monitors show iTunes swallowing up all my RAM until freezing. Not happy at all.

  • by temmy86,

    temmy86 temmy86 May 16, 2014 9:59 AM in response to msontag
    Level 1 (0 points)
    May 16, 2014 9:59 AM in response to msontag

    hi, my itunes keeps crashing and i am unable to find the syncservices folder. any other solutions?

  • by Vector77,

    Vector77 Vector77 May 16, 2014 10:07 AM in response to Adrianmcgrath
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    May 16, 2014 10:07 AM in response to Adrianmcgrath

    I, too, have experienced the same things. My iMac is only 2 years old, but itunes 11.2 is hanging every time I try to start it.

  • by Adrianmcgrath,

    Adrianmcgrath Adrianmcgrath May 16, 2014 10:46 AM in response to Vector77
    Level 1 (4 points)
    May 16, 2014 10:46 AM in response to Vector77

    it would be so nice if just for once Apple would acknowledge that there is a problem and they are working on it.

  • by bobfharris13,

    bobfharris13 bobfharris13 May 16, 2014 11:25 AM in response to BFasterling
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    May 16, 2014 11:25 AM in response to BFasterling

    Anyone know where the update podcasts button went to? Even if I select Manual downloads I only see subscribe greyed out and no update button

  • by DouglasJames734,

    DouglasJames734 DouglasJames734 May 16, 2014 1:34 PM in response to BFasterling
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    May 16, 2014 1:34 PM in response to BFasterling

    I am experiencing the same problem after installing the Itunes update.....Itunes wont respond....all i get is the spinning beach ball...Do a restart on my mac and try itunes again....same thing!  Please Help or fix the update!

  • by spyder683,

    spyder683 spyder683 May 16, 2014 4:16 PM in response to msontag
    Level 1 (19 points)
    May 16, 2014 4:16 PM in response to msontag

    I had the same problem with iTunes freezing whenever I plugged in my iPhone 5. I deleted the SyncServices folder as described previously and now I can plug in my iPhone 5 just fine without iTunes freezing. Thank you msontag!

     

    Now I was curious whether this was a problem with the Mavericks 10.9.3 update since it reintroduces local sync to iOS devices via USB. Before Mavericks, this is what SyncServices was used for: http://support.apple.com/kb/HT5847?viewlocale=en_US&locale=en_US

     

    So I reinstalled the Mavericks 10.9.3 Combo Update after deleting the SyncServices folder to see whether the Update would repopulate this folder, thinking that maybe the Update somehow corrupted something in there from before Mavericks. The Mavericks Update did not recreate the folder, so I'm thinking this is a bug in the iTunes 11.2 update.

  • by ms7u,

    ms7u ms7u May 16, 2014 4:41 PM in response to BFasterling
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    May 16, 2014 4:41 PM in response to BFasterling

    I am having a similar problem, although deleting the SyncServices didn't help.  Seems iTunes was downloading months of old podcasts eating up all of my disk space.  Along with using up all the Ram.  My iMac was completely unresponsive and I had to hold the power button to reboot.  Very frustrating......

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