3 Replies Latest reply: May 16, 2014 1:36 PM by Linc Davis
Akuck Level 1 Level 1 (0 points)

I have a 2010 MacBook Pro. Recently after the last update my computer randomly shuts off doesn't matter what I am doing. It has happened when I open new documents and even when I open a new tab on safari. As far as I can tell it is ransomed as it doesn't do this every time. I receive an message saying it shutdown due to a problem. Please help this is becoming a nuisance.


MacBook Pro, Other OS, I have version OS X 10.9.2
  • Linc Davis Level 10 Level 10 (164,750 points)

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    In the Console window, select

    DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste topost the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    ☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. ChooseDIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    ☞ Please don’t post other kinds of diagnostic report.

  • Akuck Level 1 Level 1 (0 points)

    You mean this report.

     

    Tue Apr 22 00:07:37 2014

    panic(cpu 3 caller 0xffffff7f8d595fb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80aada4000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff807b6b3140 : 0xffffff800b222fa9

    0xffffff807b6b31c0 : 0xffffff7f8d595fb0

    0xffffff807b6b3290 : 0xffffff7f8bc22eab

    0xffffff807b6b3350 : 0xffffff7f8bcec49a

    0xffffff807b6b3390 : 0xffffff7f8bcec50a

    0xffffff807b6b3400 : 0xffffff7f8bf6b056

    0xffffff807b6b3530 : 0xffffff7f8bd0fb39

    0xffffff807b6b3550 : 0xffffff7f8bc298fd

    0xffffff807b6b3600 : 0xffffff7f8bc27408

    0xffffff807b6b3800 : 0xffffff7f8bc28386

    0xffffff807b6b38e0 : 0xffffff7f8cbaa9c2

    0xffffff807b6b3920 : 0xffffff7f8cbba37f

    0xffffff807b6b3940 : 0xffffff7f8cbe833b

    0xffffff807b6b3980 : 0xffffff7f8cbe839b

    0xffffff807b6b39c0 : 0xffffff7f8cbbfe15

    0xffffff807b6b3a10 : 0xffffff7f8cb8bb5e

    0xffffff807b6b3aa0 : 0xffffff7f8cb87ae7

    0xffffff807b6b3ad0 : 0xffffff7f8cb85636

    0xffffff807b6b3b00 : 0xffffff800b6cbe03

    0xffffff807b6b3b90 : 0xffffff800b6cdcff

    0xffffff807b6b3bf0 : 0xffffff800b6cb81f

    0xffffff807b6b3d40 : 0xffffff800b2b6558

    0xffffff807b6b3e50 : 0xffffff800b226bf1

    0xffffff807b6b3e80 : 0xffffff800b2139f5

    0xffffff807b6b3ef0 : 0xffffff800b21e043

    0xffffff807b6b3f70 : 0xffffff800b2c976d

    0xffffff807b6b3fb0 : 0xffffff800b2f3b46

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8d588000->0xffffff7f8d59afff

                dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8d580000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8bb28000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8b8bb000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8bb80000

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8d583000

             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8bbd3000->0xffffff7f8be3bfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8b8bb000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8bbc3000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8bb80000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8be46000->0xffffff7f8c0effff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8bbd3000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8b8bb000

             com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 cb6a000->0xffffff7f8cc34fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8b8bb000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8bbc3000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8bb80000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8bbd3000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    13C64

     

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

    Kernel slide:     0x000000000b000000

    Kernel text base: 0xffffff800b200000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 212480255001958

    last loaded kext at 210669446193282: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8d698000, size 49152)

    last unloaded kext at 210902483703011: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8d698000, size 32768)

    loaded kexts:

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AGPM          100.14.15

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleMikeyDriver          2.6.0f1

    com.apple.driver.AppleIntelHDGraphics          8.2.4

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleHDA          2.6.0f1

    com.apple.GeForceTesla          8.2.4

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleIntelHDGraphicsFB          8.2.4

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleMuxControl          3.4.35

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.4.1

    com.apple.driver.AppleIRController          325.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.iokit.SCSITaskUserClient          3.6.6

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.5.1

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleUSBHub          666.4.0

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2

    com.apple.driver.AppleAHCIPort          3.0.0

    com.apple.driver.AppleUSBEHCI          660.4.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.1

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.35

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.6.0f1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.5fc2

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.7.0d10

    com.apple.iokit.IOFireWireIP          2.2.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.nvidia.classic.NVDAResmanTesla          8.2.4

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleGraphicsControl          3.4.35

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.iokit.IOBluetoothFamily          4.2.3f10

    com.apple.driver.AppleSMC          3.1.8

    com.apple.driver.AppleHDAController          2.6.0f1

    com.apple.iokit.IOHDAFamily          2.6.0f1

    com.apple.iokit.IONDRVSupport          2.4.1

    com.apple.iokit.IOGraphicsFamily          2.4.1

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

    com.apple.iokit.IO80211Family          630.35

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.3b4

    com.apple.driver.mDNSOffloadUserClient          1.0.1b5

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.5

    com.apple.iokit.IOUSBFamily          675.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.11

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.9

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    com.apple.kec.pthread          1

     

     

    System Profile:

    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Internal Memory Card Reader

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    Thunderbolt Bus:

  • Linc Davis Level 10 Level 10 (164,750 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

    Print the first page of the panic report, if any, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.

    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

    Sometimes the replacement part is also defective, so be prepared for that possibility.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

    If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.