10.9.3 kills third monitor

The setup: 2 x 30" Cinema Displays connected via dual-port mini-DP to DVI adapters, connected to thunderbolt ports, and 50" TV connected to HDMI port, in new Mac Pro. All three monitors were working on 10.9.2, only one Cinema display and TV show up after update. Mac Pro has dual FireProD500 cards, 32 GB RAM, 12 cores.

Not sure if this is isolated to new Mac Pro's: older models with two mini-display ports and DVI to HDMI adapter may or may not still work.

Had to restore back to 10.9.2 to get all three monitors working again. Maybe they would work with mini-DP to DP cables? Not sure, have no way to test.

More users with same issue:


http://forums.creativecow.net/thread/344/30200

Mac Pro, OS X Mavericks (10.9.3)

Posted on May 16, 2014 12:26 AM

Reply
123 replies

May 27, 2014 5:36 AM in response to James Weisbin2

please everyone with this problem: submit a bug report via bugreport.apple.com


"...Even though somebody might have reported your bug ahead of you (your report will be marked as a duplicate), it is still very important as your report might provide more information. Besides, more duplicates mean higher priority for Apple engineers." from ivan_pavlov (@ivan_pavlov) @ http://9to5mac.com/2014/05/26/os-x-10-9-3-causing-more-headaches-for-mac-pro-us ers-external-monitors-getting-disabled/#more-324775

May 30, 2014 12:22 PM in response to James Weisbin2

The senior advisor I spoke with was suprised I use four monitors and asked how I worked with them. I'd surmise those with a large number of connected monitors are definitely in the minority.


I think this is more telling of the quality control process Apple uses when updating OS X. From my perspective it looks like no test case was exercised that catches this type of problem or it was exercised and the update was made anyway.


Either perspective is disconcerting to me.

May 30, 2014 4:25 PM in response to 1983ltd

One of my colleagues (Wjosten) has suggested:



"If you use Internet Recovery to reinstall OS X, it installs the version of OS X that originally came with your computer."


So if this is a deal-breaker, the suggestion is to invoke Recovery_HD and use it to Re-Install [the old version of] Mac OS X over the Internet. Once complete, very selectively search for the individual updates that take you back to the last working version.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

10.9.3 kills third monitor

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.