Q: iphone not recognized

I have iTunes for Windows 11.1.5.5 and it freezes everytime I connect my iPhone 5S to USB. I think iCloud might have something to do with it and would like to get rid of iCloud.

iPhone 5s, iOS 7.1.1

Posted on May 16, 2014 12:22 PM

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Q: iphone not recognized

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by judysings,

judysings May 18, 2014 6:37 AM in response to RoyalStar2007
Community Specialists

May 18, 2014 6:37 AM in response to RoyalStar2007

Hi RoyalStar2007,

Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your iPhone not being recognized in iTunes for Windows:

iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254?viewlocale=en_US

iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

I hope this information helps ....

- Judy
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