Chotsaeng

Q: Logic Pro X failed to download

I purchased and try to download but always "Logic Pro X failed to download" why?

Posted on May 18, 2014 12:33 AM

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Q: Logic Pro X failed to download

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  • by funkgod,

    funkgod funkgod May 18, 2014 2:22 AM in response to Chotsaeng
    Level 1 (0 points)
    May 18, 2014 2:22 AM in response to Chotsaeng

    same problem :/

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 18, 2014 6:04 AM in response to funkgod
    Level 6 (12,107 points)
    May 18, 2014 6:04 AM in response to funkgod

    See this thread....

     

    https://discussions.apple.com/thread/6232270?tstart=0

     

    and again, if these tips do not help contact Apple directly for assistance....

     

    Note:

     

    There may be something else going on as suddenly there has been several reports of the same problem...... in the last two days... which is unusual.

  • by devto,

    devto devto May 18, 2014 8:56 AM in response to Chotsaeng
    Level 1 (0 points)
    May 18, 2014 8:56 AM in response to Chotsaeng

    I have this problem too.

     

    Failed to download, tried the tips provided by Art of Sound, but it didnt work.

  • by Eltenore,

    Eltenore Eltenore May 18, 2014 10:09 AM in response to Chotsaeng
    Level 1 (0 points)
    May 18, 2014 10:09 AM in response to Chotsaeng

    Dear all,

     

    i had the same problem for about a week, was searching on the net and nothing, this discussion i visited many times if somebody post a solution, .... I WAITED..., then, today i retry to install the software and voila! i could. So i think they (Apple) were doing something with it and then finaly they realeased it.

  • by funkgod,

    funkgod funkgod May 18, 2014 11:22 PM in response to Chotsaeng
    Level 1 (0 points)
    May 18, 2014 11:22 PM in response to Chotsaeng

    ok and now i can download to great day ! 

  • by applehsk,

    applehsk applehsk May 20, 2014 8:44 AM in response to Chotsaeng
    Level 1 (0 points)
    May 20, 2014 8:44 AM in response to Chotsaeng

    Chotsaeng, do you have a solution? I have the same problem, tried everything suggested in apple forums and here. Still dont work. Still getting the 'Logic Pro X failed to download' problem.

  • by may101980,

    may101980 may101980 May 20, 2014 1:25 PM in response to Chotsaeng
    Level 1 (0 points)
    May 20, 2014 1:25 PM in response to Chotsaeng

    I have same issue. Brand new iMac, latest OS, already have full working version of Logic 9. It cannot download. Says error downloading, go to purcahses and try again. This is after downloading anywhere from 10 seconds to 4 minutes. Been happening for 24 hours now and still no reply from Apple tech support. Seriously!? We pay $200 for this **** thing and it can't even download, let alone any problems that come with install if this is any indicator

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 20, 2014 3:58 PM in response to may101980
    Level 6 (12,107 points)
    May 20, 2014 3:58 PM in response to may101980

    Apple support isn't here.. If that is what you meant by they haven't replied yet?

     

    https://discussions.apple.com/docs/DOC-5671

     

    Contact Apple directly for assistance....

     

    http://www.apple.com/contact/

  • by may101980,

    may101980 may101980 May 21, 2014 10:43 AM in response to The Art Of Sound
    Level 1 (0 points)
    May 21, 2014 10:43 AM in response to The Art Of Sound

    No, I meant I contacted them directly twice on Monday (48 hours ago).

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 21, 2014 10:58 AM in response to may101980
    Level 6 (12,107 points)
    May 21, 2014 10:58 AM in response to may101980

    You called them or choose the telephone support option?

     

    Did you fill out the correct support form?

     

    They normally answer/return calls within 5 minutes of the time you call/request.....

     

    https://getsupport.apple.com/GetproductgroupList.action

     

    Choose Apps and Software from the menu...

     

    Then choose Pro Apps...

     

    Then choose Logic Pro

     

    Then choose "Downloading and installing Purchased Mac Apps"

     

    Finally choose "Call Apple Support Later", fill out the short form and then call...

  • by The Aztec,

    The Aztec The Aztec May 21, 2014 2:14 PM in response to The Art Of Sound
    Level 1 (0 points)
    May 21, 2014 2:14 PM in response to The Art Of Sound

    Ok, so i'm having this same issue. I've tried everything The Art Of Sound has recommended in several forum responses. I've made all the proper adjustments in Enery Saver, verified the disk and disk permissions in Disk Utility, made sure all other apps were closed, signed out and back in to the App Store, no 3rd party firewall enabled, internet connection is getting a steady 13 mbps download, and I have no cap on bandwidth or file size from my ISP. On top of that I just did a clean install of Mountain Lion before purchasing LPX, (yes, I also installed the latest update for the OS). Same thing. Starts to download, then the number of mb downlaoded starts jumping backward and forward, and eventually the download fails.

     

    As if that isn't frustrating enough, I did went to the support portion of the Apple site and filled out the Call Later form. I've called twice and both times the automated voice is telling me I have to pay $19 for a one-time support session or something. DOES ANYONE KNOW WHAT'S GOING ON, OR HOW TO ACTUALLY SPEAK WITH A HUMAN AT APPLE???

  • by The Aztec,

    The Aztec The Aztec May 21, 2014 2:27 PM in response to The Aztec
    Level 1 (0 points)
    May 21, 2014 2:27 PM in response to The Aztec

    So I finally get a human on the phone, but can't get full phone support because my Macbook Air is outside the support period. Well, off to the apple store to ruin some poor manager's day. Thanks crapple support

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 21, 2014 3:45 PM in response to The Aztec
    Level 6 (12,107 points)
    May 21, 2014 3:45 PM in response to The Aztec

    If you are in the USA or Canada... you have 90 days free support when you purchase Logic Pro X.....

     

    http://support.apple.com/kb/HT200244?viewlocale=en_US

     

    If you have just purchased LPX anywhere else in the world and have not been able to download it or its content fully.. then you also have free support to help you do so by Apple... Just contact the iTunes/App Store support section...

     

    http://www.apple.com/contact/

  • by The Aztec,

    The Aztec The Aztec May 21, 2014 4:23 PM in response to The Art Of Sound
    Level 1 (0 points)
    May 21, 2014 4:23 PM in response to The Art Of Sound

    That's what I did earlier. Guy gets on the phone, I tell him I need help with Logic Pro and then he starts asking for my computer serial number. i'm thinking what in the world do you need that for...i'm calling about an app.

     

    Anyhow, thank you for trying to get me pointed in the right direction. I was able to schedule a Genius Bar appointment this evening at my Apple local store. Will post the outcome...

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