nikitha vandalathukkaryil
Level 1 (0 points)

Q: nicky

i have installed itunes after lot of troubles but now icant find my iphone in itunes its not getting charged also

iPhone 4S, iOS 7.1.1

Posted on May 18, 2014 2:22 AM

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nikitha vandalathukkaryil

Q: nicky

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  • by sterling r,

    sterling r sterling r May 20, 2014 7:24 AM in response to nikitha vandalathukkaryil
    Community Specialists
    May 20, 2014 7:24 AM in response to nikitha vandalathukkaryil

    Hello Nikitha,

     

    It sounds like your phone is not charging, nor is it recognized when you plug it into your computer. I would use the following article to help troubleshoot the USB connection between the phone and the computer named:

     

    iOS: Troubleshooting USB-related alerts when syncing

    http://support.apple.com/kb/TS5254

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPad, iPhone, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you have not already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    If the issue persists, I would next use the troubleshooting from the following article for additional troubleshooting. The steps are different depending on if you are using a PC or a Mac, so choose the correct article if needed:

     

    iOS: Device not recognized in iTunes for Windows

    http://support.apple.com/kb/ts1538

     

    or

     

    iOS: Device not recognized in iTunes for Mac OS X

    http://support.apple.com/kb/ts1591

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling