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Q: Keyboard not recognized by computer.  Instructed to go to settings but can't since I can't key in my password

My wireless keyboard is not recognized by my computer.  I changed the batteries to make sure that wasn't the problem.  According to online help (via my iPad), I need to update settings so that keyboard is recognized (via wifi).  The problem is that I can't get to the setting since I can't key in (via the keyboard) my password!  It worked before....not sure why it is no longer recognized.

iMac

Posted on May 18, 2014 9:57 AM

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Q: Keyboard not recognized by computer.  Instructed to go to settings but can't since I can't key in my password

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  • by joe_73,

    joe_73 May 20, 2014 7:43 AM in response to Keyboard less
    Level 3 (700 points)
    May 20, 2014 7:43 AM in response to Keyboard less

    Hi Keyboard less,

     

    Welcome to the Apple Support Communities! I understand that you are having trouble setting up your bluetooth wireless keyboard with your iMac. There is a great article that shows how to set up the keyboard via bluetooth on your iMac.

     

    Bluetooth: How to set up your Apple Wireless Keyboard

    http://support.apple.com/kb/HT1809

     

    1. Press and release the On/Off switch to turn on your wireless keyboard.
    2. The green LED should begin blinking if the keyboard is not already paired and connected to another computer. The blinking LED indicates that the keyboard is in the discoverable mode. If you don't pair your keyboard with your Mac within three minutes, the indicator light and keyboard will turn off to preserve battery life. If this happens, press the On/Off switch to turn your keyboard on again. Note: If the LED doesn't turn on, make sure you have good batteries in the keyboard and that they are properly installed.
    3. On the computer you wish to pair the keyboard with, choose System Preferences from the Apple () menu, then choose Keyboard from the View menu.
    4. Click “Set Up Bluetooth Keyboard ...” in the lower-right corner to open Bluetooth Setup Assistant.
    5. Select your wireless keyboard, then follow the onscreen instructions to pair it with your Mac. You will be asked asked to enter an 8 digit passkey.  Important: You MUST press Return after you enter the 8 digit code.

    HT1809-wireless_keyboard-pairing_code-001-en.png

    Note: You need to enter the 8-digit code and press Return within a certain timeframe or the process will time out. If this happens, repeat the pairing process from step 1.

     

     

    I hope this helps,   

    -Joe