Q: I'm trying to restore my phone from a backup and it is saying my password is wrong. I never set up a password to encrypt the backup files. Anyone have this issue?

I'm trying to restore my phone from a backup and it is saying my password is wrong. I never set up a password to encrypt the backup files. Anyone have this issue?

iPhone 5, iOS 7.1.1

Posted on May 18, 2014 7:27 PM

I have this question too

Q: I'm trying to restore my phone from a backup and it is saying my password is wrong. I never set up a password to encrypt the ... more

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by diesel vdub,

diesel vdub May 19, 2014 3:51 AM in response to srh883
Level 7 (22,030 points)

May 19, 2014 3:51 AM in response to srh883

If the user never setup a password for the backup and is being prompted for one, that indicates the backup is corrupted. Delete the backup as it cannot be used without that password.
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by wjosten,

wjosten May 19, 2014 5:04 AM in response to srh883
Level 10 (94,634 points)

iPhone

May 19, 2014 5:04 AM in response to srh883

Encrypting an iPhone backup can be required by a profile installed on your phone if using an Exchange account. Read here about how to recover the passcode if you don't know it:

http://support.apple.com/kb/TS5162
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Q: I'm trying to restore my phone from a backup and it is saying my password is wrong. I never set up a password to encrypt the backup files. Anyone have this issue?

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by diesel vdub,

by wjosten,

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