molls1236
Level 1 (0 points)

Q: I have an iPhone 4 that died I couple hours ago and it won't turn on its plugged up and says it is charging should I be worried

Please let me know I don't know if I should take it in or not

iPhone 4, iOS 7.0.2

Posted on May 18, 2014 8:48 PM

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molls1236

Q: I have an iPhone 4 that died I couple hours ago and it won't turn on its plugged up and says it is charging should I be worried

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  • by alex_h1,

    alex_h1 alex_h1 May 21, 2014 7:31 AM in response to molls1236
    Community Specialists
    May 21, 2014 7:31 AM in response to molls1236

    Hello molls1236,

     

    Thanks for using Apple Support Communities.

     

    I found the following support article that will assist you in troubleshooting the issue with your iPhone not powering on.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Take care,

    Alex H.

  • by paulcb,

    paulcb paulcb May 21, 2014 7:47 AM in response to molls1236
    Level 6 (19,114 points)
    May 21, 2014 7:47 AM in response to molls1236

    Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.