SimonHelp
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Q: iTunes ver 11.2.1 hangs when connecting to iPhone

Hi,

 

I've just upgraded my iMac to Mavericks v: 10.9.3 and iTunes v: 11.2.0 / 11.2.1 in the last few days ....  and now iTunes crashes whenever I coonect my iPhone 4s to my iMac using a USB connection.

 

I was hoping that the new updates would restore the happily option to sync my contacts by USB.

 

I would be mighty grateful for any solutions to this problem ....  and wonder if this problem has been experienced by anyone else.

 

Also ... is there a solution for syncing the Address Book to MS Outlook 2011 for Mac (v: 14.4.1)?

 

Simon

Posted on May 19, 2014 3:36 AM

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Q: iTunes ver 11.2.1 hangs when connecting to iPhone

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  • by Allen A,

    Allen A Allen A May 21, 2014 6:31 AM in response to SimonHelp
    Community Specialists
    May 21, 2014 6:31 AM in response to SimonHelp

    Hello SimonHelp,

     

     

     

    The article linked below provides some solutions that can help stabilize iTunes.

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/TS3219

     

    Also, the latest update to Mavericks (10.9.3) should enable you to sync contacts from Outlook via USB.

    • Adds the ability to sync contacts and calendars between a Mac and iOS device using a USB connection

    OS X Mavericks 10.9.3 Update

    http://support.apple.com/kb/DL1745

     

     

     

    Cheers,

    Allen

  • by SimonHelp,

    SimonHelp SimonHelp May 21, 2014 7:14 AM in response to Allen A
    Level 1 (0 points)
    May 21, 2014 7:14 AM in response to Allen A

    Hi,

     

    I've been able to resolve the problem of iTunes crashing by emptying the SycServices folder - by following the steps described at the foot of this comment. I've also been able to sync my iPhone contacts with my Address Book ...but I cannot sync my Address Book with Outlook 2011 ...  and thus my iPhone linking to Outlook 2011.

     

    I'm aware that 'Sync Services' were depreciated in 10.8 and was hoping that this would be restored in full in v: 10.9.3. I understand that MicroSoft needs Sync Services to be reintroduced into the OS to enable the sync to work again for linking up with Outlook 2011 - which appear to be blank in my Sync Services preferences window as follows ....

     

    sync_services.png

     

    I would be mighty grateful for any ideas/solutions on how to resolve this problem. Synching Outlook 2011 with my iPhone was so easy in the past!

     

    Simon

     

     

     

     

     

     

     

     

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/SyncServices

    Right-click or control-click the highlighted line and select

    Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash. Test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

     

     

  • by RickLZ,

    RickLZ RickLZ May 29, 2014 12:10 PM in response to SimonHelp
    Level 1 (0 points)
    May 29, 2014 12:10 PM in response to SimonHelp

    Thank you SimonHelp, I had been dealing with this problem for more than a week and your method solved the issue.

    It's a real shame that Apple suddenly killed the whole Sync Services thing with Office 2011 for Mac and left us on our own to the deal with the aftermath.

    Now I have to use 2 calendars, 2 address books and more.