iTunes ver 11.2.1 hangs when connecting to iPhone

Hi,


I've just upgraded my iMac to Mavericks v: 10.9.3 and iTunes v: 11.2.0 / 11.2.1 in the last few days .... and now iTunes crashes whenever I coonect my iPhone 4s to my iMac using a USB connection.


I was hoping that the new updates would restore the happily option to sync my contacts by USB.


I would be mighty grateful for any solutions to this problem .... and wonder if this problem has been experienced by anyone else.


Also ... is there a solution for syncing the Address Book to MS Outlook 2011 for Mac (v: 14.4.1)?


Simon

Posted on May 19, 2014 3:36 AM

Reply
3 replies

May 21, 2014 6:31 AM in response to SimonHelp

Hello SimonHelp,




The article linked below provides some solutions that can help stabilize iTunes.


iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/TS3219


Also, the latest update to Mavericks (10.9.3) should enable you to sync contacts from Outlook via USB.

Adds the ability to sync contacts and calendars between a Mac and iOS device using a USB connection

OS X Mavericks 10.9.3 Update

http://support.apple.com/kb/DL1745




Cheers,

Allen

May 21, 2014 7:14 AM in response to CarlAVII

Hi,


I've been able to resolve the problem of iTunes crashing by emptying the SycServices folder - by following the steps described at the foot of this comment. I've also been able to sync my iPhone contacts with my Address Book ...but I cannot sync my Address Book with Outlook 2011 ... and thus my iPhone linking to Outlook 2011.


I'm aware that 'Sync Services' were depreciated in 10.8 and was hoping that this would be restored in full in v: 10.9.3. I understand that MicroSoft needs Sync Services to be reintroduced into the OS to enable the sync to work again for linking up with Outlook 2011 - which appear to be blank in my Sync Services preferences window as follows ....


User uploaded file


I would be mighty grateful for any ideas/solutions on how to resolve this problem. Synching Outlook 2011 with my iPhone was so easy in the past!


Simon









Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash. Test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.



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iTunes ver 11.2.1 hangs when connecting to iPhone

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