Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes ver 11.2.1 hangs when connecting to iPhone

Hi,


I've just upgraded my iMac to Mavericks v: 10.9.3 and iTunes v: 11.2.0 / 11.2.1 in the last few days .... and now iTunes crashes whenever I coonect my iPhone 4s to my iMac using a USB connection.


I was hoping that the new updates would restore the option to sync my contacts by USB.


I would be mighty grateful for any solutions to this problem .... and wonder if this problem has been experienced by anyone else.


Also ... is there a solution for syncing the Address Book to MS Outlook 2011 for Mac (v: 14.4.1)?


Simon

iPhone 4S

Posted on May 19, 2014 5:49 AM

Reply
9 replies

May 19, 2014 11:09 PM in response to SimonHelp

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

May 20, 2014 11:44 AM in response to Linc Davis

I have the same problem. Here is my dump of the same data you asked. My OS (Mavericks) and apps are all on the current version:


2014/05/20 7:40:20,087 PM iTunes[1140]: [0x60000187f840] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2014/05/20 7:40:29,121 PM SyncServer[1158]: [0x7ff09040bc10] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 178441166848 bytes free in ianwright.

2014/05/20 7:40:29,122 PM com.apple.launchd.peruser.501[358]: (com.apple.syncservices.SyncServer[1158]) Exited with code: 1

2014/05/20 7:40:30,248 PM iTunes[1140]: [0x60000187f840] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2014/05/20 7:40:30,321 PM SyncServicesAgent[412]: [0x297f670] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2014/05/20 7:40:30,348 PM iCalExternalSync[498]: [0x7fdeaa50f6e0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2014/05/20 7:40:30,401 PM com.apple.launchd.peruser.501[358]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds

2014/05/20 7:40:39,478 PM SyncServer[1159]: [0x7ff758e06510] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 178441158656 bytes free in ianwright.

2014/05/20 7:40:39,479 PM com.apple.launchd.peruser.501[358]: (com.apple.syncservices.SyncServer[1159]) Exited with code: 1

2014/05/20 7:40:39,917 PM iCalExternalSync[498]: [0x7fdeaa50f6e0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2014/05/20 7:40:40,149 PM com.apple.launchd.peruser.501[358]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

May 21, 2014 4:24 AM in response to aloss

Hi Guys,


This solved my problem .... provided by Linc Davis.


Cheers

Simon


Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash. Test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.


iTunes ver 11.2.1 hangs when connecting to iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.