Ive just downloaded iTunes and i cant click on scan for media and i cant add folders to my music library either, Ive just downloaded iTunes and i cant click on scan for media and i cant add folders to my music library either

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Ive just downloaded iTunes and i cant click on scan for media and i cant add folders to my music library either, Ive just downloaded iTunes and i cant click on scan for media and i cant add folders to my music library either

So basically from the opening screen on itunes for windows, i can either go to the itunes store or scan for media, however when i click on scan for media it does nothing. So to remedy this ive tried adding a folder in the menu but it wont do this and just goes back to the original screen again.

Posted on May 19, 2014 9:12 AM

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Answer 1

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judysings

Community Specialist

May 21, 2014 11:09 AM in response to jbserious

Hi jbserious,

Welcome to the Support Communities!

It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?

Issues installing iTunes or QuickTime for Windows

http://support.apple.com/kb/ht1926

iTunes: How to move your music to a new computer

http://support.apple.com/kb/HT4527

Adding music and other content to iTunes

http://support.apple.com/kb/HT1473

Cheers,

- Judy

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Answer 2

jbserious Author

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May 23, 2014 5:40 AM in response to judysings

Thanks for your help, unfortunately those links were unable to clear up the problem. It sounds like something hasnt installed properly because ive never had an issue with itunes before. I had to get a new harddive put into my computer and its only now that ive had this problem. Even when i try to play a music file through itunes it will not play it and open the scan for media page again. Interestingly i can play podcasts, so im completely baffled by this problem.

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Answer 3

judysings

Community Specialist

May 27, 2014 11:48 AM in response to jbserious

Hi jbserious,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

- Judy

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