Biggestted
Level 1 (0 points)

Q: Windows Vista problem reports after latest Itunes 11.2 update

After updating to the latest itunes yesterday have a small problem. After using itunes then closing itunes on windows vista a problem report pops up saying

 

itunes was closed to help protect your computer, data execution prevention has closed itunes. Click to learn more.

 

Any one else having this problem since update?

Windows Vista

Posted on May 19, 2014 11:47 AM

by marie punt,Solvedanswer
marie punt marie punt
Level 1 (10 points)
A:

i am having a similar problem since updating on Saturday May 17.

working.

 

my pop up states:

 

iTunes has stopped working

 

A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

 

my operating system is Windows 7.

Posted on May 19, 2014 12:36 PM

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Biggestted

Q: Windows Vista problem reports after latest Itunes 11.2 update

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  • by Biggestted,

    Biggestted Biggestted Jul 11, 2014 1:18 PM in response to lmacri
    Level 1 (0 points)
    Jul 11, 2014 1:18 PM in response to lmacri

    Hi Imacri,

     

    Thanks for your update, that im still not the only one with this annoying problem.

     

    I too updated iTunes to 11.3 last night BST with fingers crossed hoping that it would have a fix included for our DEP problem, but no luck.

     

    I have had further dealing with Apple support to no avail, which is why I have not posted any updates. The latest thing they required was my system logs which I had to install a program from Microsoft, but it didn't work because the commands Apple where telling me to write are not recognized. They are however still on the case and have called back last week with new commands for the logs but I was away. I gotta say they are being very helpful albeit no fix yet.

     

    Hopefully we might get somewhere next week, I will keep you posted on any relevant info.

     

    Hang in there

  • by Chrisveronesi,

    Chrisveronesi Chrisveronesi Jul 16, 2014 5:55 AM in response to Biggestted
    Level 1 (0 points)
    Jul 16, 2014 5:55 AM in response to Biggestted

    Has anyone heard of a resolution to this problem- as I am encountering the same thing.  As a result- I can nit get home sharing to work.

  • by Biggestted,

    Biggestted Biggestted Jul 16, 2014 7:29 AM in response to Chrisveronesi
    Level 1 (0 points)
    Jul 16, 2014 7:29 AM in response to Chrisveronesi

    Hi Chrisveronesi,

     

    No is the answer to your question.

     

    I am still waiting to hear back from Apple. This problem as been going on for some time now. Apple is trying to find a fix I'm assured but they don't know what's causing it at the moment.

  • by lmacri,

    lmacri lmacri Jul 16, 2014 7:40 AM in response to Chrisveronesi
    Level 1 (0 points)
    Jul 16, 2014 7:40 AM in response to Chrisveronesi

    Hi Chrisveronesi:

     

    As Biggestted noted above, there is no solution yet to the specific problem being discussed in this thread where closing iTunes v. 11.2..x or v. 11.3.x on a machine running the Vista OS results in a Windows Data Execution Protection (DEP) error for iTunes.exe.

     

    If you are using an OS other than Win Vista, or if your error occurs when you are trying to start or use iTunes, there are a few other threads in this forum with possible solutions - see tom0702's post here in rschetitini's thread iTunes 11.2 Crashes on Startup for one suggestion.

    -----------

    MS Windows 32-bit Vista Home Premium SP2 * Firefox 30.0 * IE 9.0 * 32-bit  iTunes v. 11.3.0.54

    HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

  • by Biggestted,

    Biggestted Biggestted Jul 17, 2014 7:25 AM in response to Biggestted
    Level 1 (0 points)
    Jul 17, 2014 7:25 AM in response to Biggestted

    Hi All,

     

    Just got off the phone with Apple support.

     

    They have just successfully talked me through providing them with the system logs for iTunes, using a Microsoft program call ProcDump which hopefully will give them all the information required to identify the problem. Its a step forward to a solution.

     

    Will keep you posted.

  • by Sports_Fan,

    Sports_Fan Sports_Fan Jul 25, 2014 6:59 AM in response to Biggestted
    Level 1 (0 points)
    Jul 25, 2014 6:59 AM in response to Biggestted

    For what it's worth, I've been having the same problem you've been describing.  I decided to make a playlist of one song and burn a CD of that.  It worked-- the DEP box didn't pop up.  When I tried to burn a CD with the playlist with 80-odd songs, the stupid DEP box reappeared.

     

    I'm waiting for a good solution from Apple!

  • by Sports_Fan,

    Sports_Fan Sports_Fan Jul 25, 2014 8:31 AM in response to Biggestted
    Level 1 (0 points)
    Jul 25, 2014 8:31 AM in response to Biggestted

    I uninstalled the new version of iTunes and installed version 11.1.5.5 instead. 

     

    Then I followed the instructions here:  https://discussions.apple.com/docs/DOC-6561

     

    I created an 80-playlist and burned a CD.  I received that stupid DEP error (4000), BUT

    I decided to try to play the CD anyway-- and I could (on the computer that created the

    CD).

     

    Now I'll try to play it in my car . . . .

  • by Sports_Fan,

    Sports_Fan Sports_Fan Jul 26, 2014 3:50 AM in response to Sports_Fan
    Level 1 (0 points)
    Jul 26, 2014 3:50 AM in response to Sports_Fan

    I just played the CD in my car.  It's fine.

     

    I decided to play the CD's that I had burned but had cast aside because of the DEP/4000 error.

    Each one played on my CD player.

     

    So it appears that the error message we've been getting is wrong.  Try playing the CD-- it will

    probably work.

  • by Sports_Fan,

    Sports_Fan Sports_Fan Jul 26, 2014 3:50 AM in response to Biggestted
    Level 1 (0 points)
    Jul 26, 2014 3:50 AM in response to Biggestted

    Hi,

     

    Please see the three notes I've posted recently.  I received the DEP/4000 error

    messages but I tried the CD's and I can play them.

  • by Biggestted,

    Biggestted Biggestted Jul 26, 2014 5:24 AM in response to Sports_Fan
    Level 1 (0 points)
    Jul 26, 2014 5:24 AM in response to Sports_Fan

    Hi Sports_Fan,

     

    Thanks for your input to this thread, however I don't think your experiencing the same problem as the rest of us here.

     

    When I and everyone else on this thread open iTunes and then close it again we get a DEP error message pop up and a problem report created. We don't do anything in iTunes, simply open it have a look then close it.

     

    This as been going on for a while now, I am waiting for a solution from Apple Support after giving them all the info they required.

     

    Keep you all posted.

  • by CharonStyx,

    CharonStyx CharonStyx Jul 29, 2014 2:58 PM in response to Biggestted
    Level 1 (0 points)
    Jul 29, 2014 2:58 PM in response to Biggestted

    I think this is a common problem for most (if not all) users running Vista. Just look at the number of views this thread has received.  Since it does not really affect the itunes function (or anything else) most people have not complained other than to call support on occasion.  For me it is just a nuisance, but after having it continue through a couple of updates, I wanted to be sure that it wasn't a virus.  After looking at a number of posts, including this one, I feel confidant that it is a software nuisance and not a virus.  Hopefully, it will be fixed eventually...

  • by Sports_Fan,

    Sports_Fan Sports_Fan Jul 30, 2014 3:10 AM in response to Biggestted
    Level 1 (0 points)
    Jul 30, 2014 3:10 AM in response to Biggestted

    Hi Biggested,

     

    Sorry for my misunderstanding.  Hope Apple comes up with a solution.

     

    SportsFan

  • by way1mar2,

    way1mar2 way1mar2 Aug 3, 2014 8:01 PM in response to Biggestted
    Level 1 (0 points)
    Aug 3, 2014 8:01 PM in response to Biggestted

    Same problem -- Vista 32 DEP when newest iTunes closes. At this point there are 7060 views of this thread.

  • by austinian,

    austinian austinian Aug 7, 2014 6:55 AM in response to way1mar2
    Level 1 (0 points)
    Aug 7, 2014 6:55 AM in response to way1mar2

    This one has 35000 and still isn't fixed:

    iOS 7.1 Exchange PDF viewing

  • by Johnny DEP,

    Johnny DEP Johnny DEP Aug 12, 2014 8:17 PM in response to Biggestted
    Level 1 (0 points)
    Aug 12, 2014 8:17 PM in response to Biggestted

    Hello, just another iTunes user running Vista who gets a DEP notification every time he closes iTunes. This thread's popularity is at least partly due to the fact that it was mistakenly marked "solved."  I recently updated to iTunes version 11.3.1.2 and the problem is definitely unsolved. I get the DEP notification even if I just signed out from iTunes store, although it seems to appear several seconds later in that case.

     

    Interestingly, it doesn't matter which DEP setting is selected in Advanced system settings. Since when has iTunes been an essential Windows program or service? (Yes I did reboot after changing the DEP setting.)

    DEPessential.JPG

    It is possible to completely disable DEP via elevated command prompt, and indeed that does stop the pesky notifications - but of course I wouldn't recommend that for security reasons. However, geeks with plenty of time on their hands might want to investigate Enhanced Mitigation Experience Toolkit as a possible alternative to DEP.

     

    Before I go, I'd like to beat a couple of "dead horse" solutions that were proposed in this thread:

     

    (1) Uninstall Quicktime: I never installed it in the first place. Checked System32 for remnants anyway, found none.

     

    (2) Uninstall all security software: No Thanks! I've been running iTunes and AVG together for 3 years without any false positives involving Apple software. Disabling AVG doesn't help, nor does it matter whether Windows Defender is turned on or off. Biggested uses McAfee, Imacri uses Norton, austinian uses Microsoft Security Essentials. What security software would Apple recommend?

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