I just downladed and installed the update for itunes windows today and now more than 90% of my music is gone. The ones that do play sound like an album skipping. Please Help!

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I just downladed and installed the update for itunes windows today and now more than 90% of my music is gone. The ones that do play sound like an album skipping. Please Help!

I just downloaded the newest version of itunes for windows and now more than 90 percent of my music is gone. The ones that i can get to play sound like an album skipping! I have over 500 gigs of music. Please help!😠

Windows 7

Posted on May 19, 2014 1:35 PM

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Answer 1

jeremy_v

Community Specialist

May 21, 2014 12:55 PM in response to iwahdn

Hi iwahdn,

Thanks for visiting Apple Support Communities.

It can be frustrating when files go missing. You may want to follow the steps in this article to verify that the music files are still on your computer:

iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408

If the music is in the iTunes Media folder on your computer, but not in your library, the iTunes library might need to be re-created:

iTunes: How to re-create your iTunes library and playlists

http://support.apple.com/kb/ht1451

You can also use the steps in this article to troubleshoot iTunes if songs are skipping:

iTunes and QuickTime for Windows: Audio does not play or plays incorrectly

http://support.apple.com/kb/TS1362

Best Regards,

Jeremy

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