MisterGarside
Level 1 (0 points)

Q: iPhone 5 turning itself off at more than 60%

Is anyone else getting their supposedly amazing iPhone turn off with high amounts of battery life still remaining?

 

63% Today

65% on Saturday.

 

I wish it would last more than 2 hours but it seems to just shut itself down?

 

I've tried turning off notifications, locations everything and it still dies.

iPhone 5, iOS 7.1.1

Posted on May 19, 2014 2:35 PM

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MisterGarside

Q: iPhone 5 turning itself off at more than 60%

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 May 21, 2014 9:23 AM in response to MisterGarside
    Community Specialists
    May 21, 2014 9:23 AM in response to MisterGarside

    Hello MisterGarside,

     

    Thank you for contacting Apple Support Communities.

     

    You can check out the following article:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Regards,

    Jeff D.

  • by MisterGarside,

    MisterGarside MisterGarside May 22, 2014 11:49 AM in response to jeffd55
    Level 1 (0 points)
    May 22, 2014 11:49 AM in response to jeffd55

    Hmm been through it the problem is:

     

    Then unplug the phone from power. If it immediately turns off, seek service.Then unplug the phone from power. If it immediately turns off, seek service.

     

    What does Seek Service mean? It unexpectedly powered off at 81% today! Its madness.

  • by jeffd55,

    jeffd55 jeffd55 May 28, 2014 12:13 PM in response to MisterGarside
    Community Specialists
    May 28, 2014 12:13 PM in response to MisterGarside

    Hello MisterGarside,

     

    "Seek Service" means that the next step would be to contact Apple directly for additional assistance with your iPhone. You can use the following link to locate the best option for you, with links to locate the support phone number for your location or to locate an Authorized Service Provider or Apple Retail Store.

     

    Contact Apple Support - Apple Support

    http://www.apple.com/support/contact/

     

    Regards,

    Jeff D.