4 Replies Latest reply: May 20, 2014 1:19 AM by dillonrchris
dillonrchris Level 1 Level 1 (0 points)

Here's my Macbook info:

 

Macbook Pro

15-inch, Mid-2010

 

Processor  2.4 GHz Intel Core i5

Memory  5 GB 1067 MHz DDR3

Graphics  Intel HD Graphics 288 MB

Serial Number  W8******AGU

Software  OS X 10.8.5 (12F45)

 

<Edited by Host>


MacBook Pro, OS X Mountain Lion (10.8.5)
  • Linc Davis Level 10 Level 10 (164,495 points)

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    In the Console window, select

    DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    ☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    ☞ Please don’t post other kinds of diagnostic report.

  • dillonrchris Level 1 Level 1 (0 points)

    Here's the info you requested:

     

    Mon May 19 18:22:12 2014

    panic(cpu 2 caller 0xffffff7f859dff1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809f3c9000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8098f93190 : 0xffffff800321d636

    0xffffff8098f93200 : 0xffffff7f859dff1a

    0xffffff8098f932d0 : 0xffffff7f8397026c

    0xffffff8098f93390 : 0xffffff7f83a431f6

    0xffffff8098f933d0 : 0xffffff7f83a43254

    0xffffff8098f93440 : 0xffffff7f83d08278

    0xffffff8098f93570 : 0xffffff7f83a6bad1

    0xffffff8098f93590 : 0xffffff7f8397703f

    0xffffff8098f93640 : 0xffffff7f83974ad6

    0xffffff8098f93840 : 0xffffff7f83975a1e

    0xffffff8098f93920 : 0xffffff7f84974000

    0xffffff8098f93960 : 0xffffff7f84983e37

    0xffffff8098f93980 : 0xffffff7f849b2e5f

    0xffffff8098f939c0 : 0xffffff7f849b2ebd

    0xffffff8098f93a00 : 0xffffff7f84989c0f

    0xffffff8098f93a50 : 0xffffff7f84954062

    0xffffff8098f93ae0 : 0xffffff7f8494fdfa

    0xffffff8098f93b10 : 0xffffff7f8494d9bb

    0xffffff8098f93b40 : 0xffffff800366ec83

    0xffffff8098f93bc0 : 0xffffff8003670d13

    0xffffff8098f93c20 : 0xffffff800366e74f

    0xffffff8098f93d70 : 0xffffff8003298c21

    0xffffff8098f93e80 : 0xffffff8003220b4d

    0xffffff8098f93eb0 : 0xffffff8003210448

    0xffffff8098f93f00 : 0xffffff800321961b

    0xffffff8098f93f70 : 0xffffff80032a6546

    0xffffff8098f93fb0 : 0xffffff80032cf473

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f859d2000->0xffffff7f859e4fff

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f859cd000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f83875000

                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f859b9000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f837f3000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f838fb000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f838b8000

             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f839 0f000->0xffffff7f83bb1fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f83875000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f838fb000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f838b8000

             com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f849310 00->0xffffff7f849fefff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f839 0f000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f838fb000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f83875000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f838b8000

             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f83bbd000->0xffffff7f83e90fff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f839 0f000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f83875000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    12F45

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

    Kernel slide:     0x0000000003000000

    Kernel text base: 0xffffff8003200000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 95628632171

    last loaded kext at 52661108430: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f85764000, size 36864)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AGPM          100.13.12

    com.apple.driver.AppleTyMCEDriver          1.0.2d2

    com.apple.iokit.IOBluetoothSerialManager          4.1.7f4

    com.apple.iokit.IOBluetoothUSBDFU          4.1.7f4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.driver.AppleHDAHardwareConfigDriver          2.4.7fc4

    com.apple.driver.AppleHDA          2.4.7fc4

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleLPC          1.6.3

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleUpstreamUserClient          3.5.12

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.GeForce          8.1.6

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.nvidia.NVDAStartup          8.1.6

    com.apple.driver.AppleMikeyDriver          2.4.7fc4

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleIntelHDGraphics          8.1.6

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.driver.AppleSMBusPCI          1.0.11d1

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBCardReader          3.3.1

    com.apple.driver.AppleUSBTCKeyEventDriver          237.1

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.driver.AppleFileSystemDriver          3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.6

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.5

    com.apple.driver.AppleUSBHub          635.4.0

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4

    com.apple.driver.AppleAHCIPort          2.6.6

    com.apple.driver.AppleUSBUHCI          621.4.0

    com.apple.driver.AppleUSBEHCI          621.4.6

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.8

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.8

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.driver.DspFuncLib          2.4.7fc4

    com.apple.iokit.IOAudioFamily          1.9.2fc7

    com.apple.kext.OSvKernDSPLib          1.12

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.7f4

    com.apple.nvidia.nv50hal          8.1.6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.NVDAResman          8.1.6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.driver.AppleHDAController          2.4.7fc4

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.iokit.IOHDAFamily          2.4.7fc4

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.4.1d13

    com.apple.driver.AppleSMC          3.1.5d4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6

    com.apple.iokit.IOUSBMassStorageClass          3.5.2

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          623.4.0

    com.apple.driver.AppleUSBMergeNub          621.4.6

    com.apple.driver.AppleUSBComposite          621.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.5

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6

    com.apple.iokit.IO80211Family          530.5

    com.apple.iokit.IOUSBUserClient          630.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.5.1

    com.apple.iokit.IOUSBFamily          635.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.8

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • Linc Davis Level 10 Level 10 (164,495 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

    Print the first page of the panic report, if any, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.

    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

    Sometimes the replacement part is also defective, so be prepared for that possibility.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

    If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.

  • dillonrchris Level 1 Level 1 (0 points)

    Thank you for your help! I'll do what you've suggested. You've been a great help!