itunes has stopped working
I continue to receive the message "iTunes has stopped working". I uninstalled and reinstalled the product to no avail. What's going on?
iPhone 5
I continue to receive the message "iTunes has stopped working". I uninstalled and reinstalled the product to no avail. What's going on?
iPhone 5
Hi Pattipla,
Take a look at the article linked below, it provdes tips that will help rule out older plug-in software and isolate the issue. And, just reply if you run into a problem or see something else when the issue occurs.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Symptoms
If iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits, try using the steps below. You may want to print this document before following these steps.
- Follow these steps to fix similar issues in Windows XP.
- Follow these steps if you're having issues installing iTunes.
Resolution
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
- Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
- Click Continue.
- See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Create a new user account
By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
- Choose Start > Control Panel.
- Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
- Select "Create a new account" and follow the instructions to set up the account.
- Once you create the new account, choose Start > Log Off.
- Log in to the new user account.
- Open iTunes and see if the issue you're experiencing persists in this new user account.
If you have the same issue in the new user account, proceed to the "System-wide troubleshooting" section. If you don't experience the same issue, proceed to the "User-specific troubleshooting" section.
-Jason
I had the same problem until late yesterday. I had to completely uninstall iTunes (and Bonjour) as well as delete the directories as turingtest2 provided (https://discussions.apple.com/docs/DOC-6562 second box). I even went as far as removing the registry entries (using Piriform ccleaner) and rebooting my system. I then downloaded and installed iTunes as if it were a new installation rather than an upgrade. It now works and my media files and iTunes library were left intact.
itunes has stopped working