new update crashes on my pc windows xp

Hi Welley72,

Welcome to Apple Support Communities!

The latest version of iTunes runs on Windows XP. The article linked below provdes tips that should help you isolate and resolve the launch issue.

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/ts1421

Resolution

Start iTunes in Safe Mode

Open iTunes in Safe Mode to isolate any interference with plug-ins or scripts not manufactured by Apple.

1. Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up
2. After clicking "Continue", determine whether the issue you were experiencing persists in Safe Mode.

If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.Create a New User AccountWhen troubleshooting a variety of issues, it can be useful to determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows XP:

1. From the Start menu, choose Control Panel.
2. Open User Accounts.
3. Select Create a new account and follow the instructions to complete the account setup process.
4. Once the new account is created, choose Log Off from the Start menu.
5. Log in to the newly created user account.
6. Open iTunes and determine whether the issue you were experiencing persists in this new user.

If you see the same issue in the newly created user account, proceed to the System-wide troubleshootingsection below. If you do not experience the same issue, consult the User-specific troubleshooting section below.

User-specific troubleshooting

System-wide troubleshooting

-Jason

See also Troubleshooting issues with iTunes for Windows updates.

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