My iphone randomly disconnects me from iMessage and makes me re-enter my Apple ID and password. When I repeatedly enter my password correctly, it tells me it is wrong, and suggests me to reset my password. I do this twice, and still it isn't connecting. When I input the same password on my computer for my Apple ID, there is no problem...
iPhone 4, iOS 7.1.1
Hi kraymondw,
Welcome to Apple Support Communities!
The article below provides some suggestions that should help you resolve the iMessage log in issue.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Symptoms
In rare situations, when you try to sign in to FaceTime, Game Center, or Messages with your Apple ID you may receive one of the following alerts:
"Could not sign in. Please check your network connection and try again"
"Could not sign into Messages. Please check network settings and try again"
"There was an error processing registration"
"The requested operation could not be completed due to an error communicating with the server"
Resolution
Try the following:
- Ensure that you have an active Internet connection.
- Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
- Confirm that the email addresse(s) for your Apple ID has been verified.
- Check for miss-types of the email address
- Check the spelling of the email address
- Check that all letters are lower case
- Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
- Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in toappleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
- Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences.Tip: Enable "Set date and time automatically" in Date & Time preferencesto automatically keep this information accurate.
- If third-party firewall or port filtering software is installed, it needs to be configured to allow connections toapple.com, verisign.com andverisign.net. A list of ports required for using FaceTime and Messages is inUsing FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
- If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications toapple.com, verisign.com or verisign.netservers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting
-Jason
My iphone will not connect to imessage, even when I input the correct password
