vinoflyr

Q: preview  does not work

Recently updated software,  preview will load a dociument but then locks up with the little spinning disc

MacBook Pro with Retina display, OS X Mavericks (10.9.3)

Posted on May 19, 2014 10:33 PM

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Q: preview  does not work

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  • by Brett L,

    Brett L Brett L May 22, 2014 11:19 AM in response to vinoflyr
    Community Specialists
    May 22, 2014 11:19 AM in response to vinoflyr

    Hi vinoflyr,

     

    If you are having issues with Preview not launching after updating your operating system to Mac OS X 10.9.3, you may want to start troubleshooting by using the steps in this article -

     

    Mac OS X: How to troubleshoot a software issue

    http://support.apple.com/kb/HT1199

     

    Start with this section -

    If the issue occurs in one application only

    For example, one application does not open or unexpectedly quits. Mac OS X v10.4 and later can help with applications that unexpectedly quit by offering to open the application with default settings. If this doesn't help, skip to "Drag the application to the Trash and reinstall it if the issue persists..." below.

    1. Make sure you are using the latest version of the software. Check with the manufacturer if the product is published by a third party.
    2. If the issue only occurs while using a specific document, try creating a new document or replacing your document with a backup. Your document may be damaged. If possible, try testing with either a new file or a known-good file.
    3. Drag the application to the Trash and reinstall it if the issue persists. Some Apple applications that may have been included with your computer can be reinstalled by using the Install, Restore, or iLife disc that came with the computer.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L