What Happened to Customer Service?
Wondering if I'm the only one...
Bought my IMac in April. Took it to a MacSuperstore for service in June for a recurring video display problem and for screen freezes. The store fixed half the problem but broke a cable connecting the mic to the logic board and returned it to me with no functional mic. Apple Care's solution? Buy a USB mic and wait for a part. About five weeks later, a third party tech shows up to the house and replaces the cable. Now the mic works but the system freezes on start with a static blue screen. Not all the time, but enough to convince you that it's going to happen when you can't afford it. Results of my latest call to Apple Care? Do a cold start test and call us in the morning. Wow! This is not what I paid for. To be fair, everyone at Apple Care I have talked to has been extremely polite and empathetic. Trouble is, polite and empathetic have not fixed a broken machine that has not worked right since original purchase nearly five months ago. Two logic boards, a fan, and a mic cable later, I've got a limp computer and a bad feeling about the entire episode. Any similars out there? Any public blogs I should be writing to?
Many thanks,
JJMM
Bought my IMac in April. Took it to a MacSuperstore for service in June for a recurring video display problem and for screen freezes. The store fixed half the problem but broke a cable connecting the mic to the logic board and returned it to me with no functional mic. Apple Care's solution? Buy a USB mic and wait for a part. About five weeks later, a third party tech shows up to the house and replaces the cable. Now the mic works but the system freezes on start with a static blue screen. Not all the time, but enough to convince you that it's going to happen when you can't afford it. Results of my latest call to Apple Care? Do a cold start test and call us in the morning. Wow! This is not what I paid for. To be fair, everyone at Apple Care I have talked to has been extremely polite and empathetic. Trouble is, polite and empathetic have not fixed a broken machine that has not worked right since original purchase nearly five months ago. Two logic boards, a fan, and a mic cable later, I've got a limp computer and a bad feeling about the entire episode. Any similars out there? Any public blogs I should be writing to?
Many thanks,
JJMM
IMac, Mac OS X (10.4.7), 20"
