freddy_rodriguez
Level 1 (0 points)

Q: unable to power on Iphone

My iphone will not charge and i am unable to power it on... any advice?

iPhone 5

Posted on May 20, 2014 9:43 AM

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freddy_rodriguez

Q: unable to power on Iphone

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  • by Anthony Hobbs,

    Anthony Hobbs Anthony Hobbs May 20, 2014 9:44 AM in response to freddy_rodriguez
    Level 4 (1,084 points)
    May 20, 2014 9:44 AM in response to freddy_rodriguez

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    - Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

     

    - Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.

    Learn about LCIs and corrosion.

     

    - Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

     

    - After at least 15 minutes, if:

                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

     

    - If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

                   - If the display turns on, go to step 4.

                   - If the display remains black, go to next step.

     

    - Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to

    restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

     

    - If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

  • by freddy_rodriguez,

    freddy_rodriguez freddy_rodriguez May 20, 2014 10:42 AM in response to Anthony Hobbs
    Level 1 (0 points)
    May 20, 2014 10:42 AM in response to Anthony Hobbs

    Thank you for your suggestions, however, none of your suggestions resolved the issue. I probably need to replace the battery, and it is not covered under Apple's 1-year limited warranty or AppleCare Protection Plan for hardware repairs any more.

  • by Anthony Hobbs,

    Anthony Hobbs Anthony Hobbs May 20, 2014 10:47 AM in response to freddy_rodriguez
    Level 4 (1,084 points)
    May 20, 2014 10:47 AM in response to freddy_rodriguez

    If restoring the iPhone did not solve the issue, seek service.

    That was one of the suggestions.