stephen188

Q: Kernel Panics

Hi pulling my hair out a bit here.

 

We have a intermittent fault on an 21.5-inch, Mid 2011 imac. totally lost.

 

It first started with trying to upgrade to mavericks downloaded from the app store from OSX Lion 10.7.5. It bombed during install and we had to do a restore back to 10.7 from the time machine back up. This happened twice. Ran tests and the machine was fine but only has 2gb ram. this isn't a lot so we upped it to 4gb.

 

since adding ram we had kernel panics every 2-6 hours in multiple apps and various work situations. most crashes happened whilst using office 2008 so we ugraded to office 365 as a precuationary measure and they went away. 3 days later panics started again first once a day and within a couple of days back to every couple of hours. sometimes even on reboot.

 

I have no idea about kernel panics can anyone point me in any direction from the report below? Also any ideas why it won't take mavericks - should I do 10.8 first?all software and hardware tests come up clean along with smart utility tests as well.

 

I have now removed the extra ram as a precautionary measure as Ive heard adding ram can cuase these and simply removing and puttign back can clear them. before i do that (as it could go away then come back a few days later) can anyone see anything in the following report that needs resolving?

 

Cheers

Steve

 

 

Interval Since Last Panic Report:  56539 sec

Panics Since Last Report:          4

Anonymous UUID:                    2F679BD0-8CCD-4912-89D5-D57A2BECA6AD

 

 

Tue May 20 20:29:34 2014

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff80005a508c, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000151937000, CR3: 0x00000000360f3036, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000002, RCX: 0xffffff80e86e5000, RDX: 0xffffff80e86d6950

RSP: 0xffffff80f0fbbcc0, RBP: 0xffffff80f0fbbce0, RSI: 0x0000000000000000, RDI: 0xffffff80144c7d80

R8:  0x0000000000000006, R9:  0xffffff80144c7d80, R10: 0x0000000000000003, R11: 0xffffff80002dad60

R12: 0xffffff80144c7d80, R13: 0xffffff80144c7db0, R14: 0xffffff8013178d80, R15: 0xff7fff80d2247000

RFL: 0x0000000000010046, RIP: 0xffffff80005a508c, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000000151937000, Error code: 0x0000000000000000, Faulting CPU: 0x2

 

 

Backtrace (CPU 2), Frame : Return Address

0xffffff80f0fbb970 : 0xffffff8000220792

0xffffff80f0fbb9f0 : 0xffffff80002c4794

0xffffff80f0fbbba0 : 0xffffff80002da55d

0xffffff80f0fbbbc0 : 0xffffff80005a508c

0xffffff80f0fbbce0 : 0xffffff800022e073

0xffffff80f0fbbd40 : 0xffffff800022f413

0xffffff80f0fbbda0 : 0xffffff800053b400

0xffffff80f0fbbe10 : 0xffffff800053cac8

0xffffff80f0fbbf20 : 0xffffff800053cbe6

0xffffff80f0fbbf50 : 0xffffff80005ce4cb

0xffffff80f0fbbfb0 : 0xffffff80002daea3

 

 

BSD process name corresponding to current thread: Safari

 

 

Mac OS version:

11G63

 

 

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: iMac12,1 (Mac-942B5BF58194151B)

 

 

System uptime in nanoseconds: 12148978911362

last loaded kext at 1049367679836: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)

last unloaded kext at 106482590287: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80a5d000, size 65536)

loaded kexts:

com.apple.filesystems.smbfs          1.7.2

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AppleBluetoothMultitouch          70.12

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMikeyDriver          2.2.5a5

com.apple.driver.AppleHDA          2.2.5a5

com.apple.driver.AGPM          100.12.75

com.apple.kext.ATIFramebuffer          7.3.2

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.ApplePolicyControl          3.1.33

com.apple.driver.AppleBacklight          170.2.2

com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

com.apple.driver.AppleLPC          1.6.0

com.apple.ATIRadeonX3000          7.3.2

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelHD3000Graphics          7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

com.apple.driver.AppleIRController          312

com.apple.iokit.SCSITaskUserClient          3.2.1

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.driver.AppleUSBCardReader          3.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.1.0

com.apple.driver.AppleUSBHub          5.1.0

com.apple.driver.AirPort.Atheros40          505.67.1

com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleFWOHCI          4.9.0

com.apple.driver.AppleAHCIPort          2.3.1

com.apple.driver.AppleUSBEHCI          5.1.0

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.4

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.driver.AppleMultitouchDriver          231.4

com.apple.driver.IOBluetoothHIDDriver          4.0.8f17

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.2.5a5

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleGraphicsControl          3.1.33

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

com.apple.driver.AppleHDAController          2.2.5a5

com.apple.iokit.IOHDAFamily          2.2.5a5

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.driver.AppleThunderboltEDMSink          1.1.8

com.apple.driver.AppleThunderboltEDMSource          1.1.8

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.kext.ATI6000Controller          7.3.2

com.apple.kext.ATISupport          7.3.2

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleUSBHIDKeyboard          160.7

com.apple.driver.AppleHIDKeyboard          160.7

com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

com.apple.iokit.IOBluetoothFamily          4.0.8f17

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

com.apple.iokit.IOUSBMassStorageClass          3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.driver.AppleUSBMergeNub          5.1.0

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOFireWireFamily          4.4.8

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          5.1.0

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.11

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0xfa132000 / 7

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

iMac, Mac OS X (10.7.5)

Posted on May 20, 2014 12:58 PM

Close

Q: Kernel Panics

  • All replies
  • Helpful answers