Q: Kernel Panics
Hi pulling my hair out a bit here.
We have a intermittent fault on an 21.5-inch, Mid 2011 imac. totally lost.
It first started with trying to upgrade to mavericks downloaded from the app store from OSX Lion 10.7.5. It bombed during install and we had to do a restore back to 10.7 from the time machine back up. This happened twice. Ran tests and the machine was fine but only has 2gb ram. this isn't a lot so we upped it to 4gb.
since adding ram we had kernel panics every 2-6 hours in multiple apps and various work situations. most crashes happened whilst using office 2008 so we ugraded to office 365 as a precuationary measure and they went away. 3 days later panics started again first once a day and within a couple of days back to every couple of hours. sometimes even on reboot.
I have no idea about kernel panics can anyone point me in any direction from the report below? Also any ideas why it won't take mavericks - should I do 10.8 first?all software and hardware tests come up clean along with smart utility tests as well.
I have now removed the extra ram as a precautionary measure as Ive heard adding ram can cuase these and simply removing and puttign back can clear them. before i do that (as it could go away then come back a few days later) can anyone see anything in the following report that needs resolving?
Cheers
Steve
Interval Since Last Panic Report: 56539 sec
Panics Since Last Report: 4
Anonymous UUID: 2F679BD0-8CCD-4912-89D5-D57A2BECA6AD
Tue May 20 20:29:34 2014
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff80005a508c, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000151937000, CR3: 0x00000000360f3036, CR4: 0x00000000000606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000002, RCX: 0xffffff80e86e5000, RDX: 0xffffff80e86d6950
RSP: 0xffffff80f0fbbcc0, RBP: 0xffffff80f0fbbce0, RSI: 0x0000000000000000, RDI: 0xffffff80144c7d80
R8: 0x0000000000000006, R9: 0xffffff80144c7d80, R10: 0x0000000000000003, R11: 0xffffff80002dad60
R12: 0xffffff80144c7d80, R13: 0xffffff80144c7db0, R14: 0xffffff8013178d80, R15: 0xff7fff80d2247000
RFL: 0x0000000000010046, RIP: 0xffffff80005a508c, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000151937000, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff80f0fbb970 : 0xffffff8000220792
0xffffff80f0fbb9f0 : 0xffffff80002c4794
0xffffff80f0fbbba0 : 0xffffff80002da55d
0xffffff80f0fbbbc0 : 0xffffff80005a508c
0xffffff80f0fbbce0 : 0xffffff800022e073
0xffffff80f0fbbd40 : 0xffffff800022f413
0xffffff80f0fbbda0 : 0xffffff800053b400
0xffffff80f0fbbe10 : 0xffffff800053cac8
0xffffff80f0fbbf20 : 0xffffff800053cbe6
0xffffff80f0fbbf50 : 0xffffff80005ce4cb
0xffffff80f0fbbfb0 : 0xffffff80002daea3
BSD process name corresponding to current thread: Safari
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 12148978911362
last loaded kext at 1049367679836: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 106482590287: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80a5d000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.kext.ATIFramebuffer 7.3.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.ATIRadeonX3000 7.3.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AirPort.Atheros40 505.67.1
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.ATI6000Controller 7.3.2
com.apple.kext.ATISupport 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0xfa132000 / 7
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
iMac, Mac OS X (10.7.5)
Posted on May 20, 2014 12:58 PM