IPhone 5 Ringtone

Hi 5115,

Welcome to the Support Communities!

Ringtones have to be purchased on the iPhone itself, unless you created a custom ringtone in Garageband.

iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch

http://support.apple.com/kb/HT1491

Tones

You can't purchase ringtones and alert tones from your computer, but you can purchase them using your iOS device with iOS 5 or later. You can purchase tones on iPad, iPhone (3GS or later), and iPod touch (4th generation or later).

To locate tones in iTunes on an iOS device:

1. Tap the iTunes Store app.
2. Tap Tones. If Tones isn't visible, tap More > Tones.
3. Browse for tones. Once you purchase a tone, a dialog appears.
4. Choose to set your new tone as your default ringtone or assign it to a contact. If you don't want to do anything with the tone, tap Done.
5. Tones you purchase using your iOS device sync to your iTunes library when you connect your device to your computer. You can find tones on your device in Settings > Sounds.

iTunes Store at a glance - iPhone

http://help.apple.com/iphone/7/#/iph3df0adef

If you contine to have issues with this purchase, contact the iTunes Store Support Team:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

- Judy

Hi 5115,

If you did not get a receipt for this purchase, and are not able to access the ringtone you purchased, please refer to the link above for contacting the iTunes Store Support team.

- Judy