Why will my iPad not connect to FaceTime or Messages?

I am typing my Apple ID and password correctly and it comes up saying "Could not sign in. Please check your network connection and try again.". My iPad is updated to the newest IOS and what I can tell it is connected to my network fine. My daughter's iPad is hooked up to the same network and it lets her on her FaceTime and Messages no problem. Please help!

iPad (4th gen) Wi-Fi, iOS 7.1.1

Posted on May 21, 2014 10:44 AM

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2 replies

May 23, 2014 9:29 AM in response to raw2014

Hello there, raw2014.


The following Knowledge Base article offers up some great steps for troubleshooting the very issue you are describing:


iOS: Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/ts4268


If you see "Could not sign in, please check your network connection and try again" when signing in to your Apple ID

To resolve this issue, follow these steps.

  1. Update to the latest version of iOS.
  2. Verify that you have a data connection by going to www.apple.com in Safari. You can complete Apple ID activation using Wi-Fi or a cellular data connection. If you need help connecting to Wi-Fi, follow these steps.
  3. If you're using Wi-Fi, make sure that your local Wi-Fi network is using the recommended Wi-Fi settings.
  4. Sign in to your account and ensure that the primary email address and alternate e-mail addresses have been verified. If verification is pending, follow the instructions in the email Apple sent to that email address to complete verification. Or remove the e-mail addresses from the account.
  5. If your Apple ID isn't an email address, you can change it. The Apple ID that you're using to activate FaceTime or iMessage must be an email address. Find more information on how to change your Apple ID.
  6. Tap Settings > General > Date & Time. Make sure that your iPhone is set to the correct time zone. If Set Automatically is on but the wrong time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
  7. Enable iMessage and FaceTime while connected to a different Wi-Fi network (in a different location) if a cellular data connection is not available.

You can see that you've activated FaceTime and iMessage with your Apple ID by following these steps.

  • Tap Settings > FaceTime > You can be reached by FaceTime at:
  • Tap Settings > Messages > Send & Receive > You can be reached by iMessage at:

User uploaded file


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

May 23, 2014 9:44 AM in response to raw2014

Unable to make or receive FaceTime calls after April 16, 2014

http://support.apple.com/kb/TS5419

Using FaceTime http://support.apple.com/kb/ht4319


Troubleshooting FaceTime http://support.apple.com/kb/TS3367


The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8


Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268


iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510


Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245


iOS: About Messages

http://support.apple.com/kb/HT3529


Set up iMessage

http://www.apple.com/ca/ios/messages/


iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538


How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/


Set Up Alert Sounds

http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3


Extra FaceTime IDs

http://tinyurl.com/k683gr4


Troubleshooting Messages

http://support.apple.com/kb/TS2755


Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/


Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l


FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/


Fix Can’t Sign Into FaceTime or iMessage iOS 7

http://ipadtutr.com/fix-login-facetime-imessage-ios-7/


FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970


Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90


iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages

http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/


How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html


My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326


How to watch FaceTime calls on the big screen with Apple TV

http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime


Send an iMessage as a Text Message Instead with a Quick Tap & Hold

http://osxdaily.com/2012/11/18/send-imessage-as-text-message/


To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8


How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html


How to Receive SMS Messages on an iPad

http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html


Apps for Texting http://appadvice.com/appguides/show/apps-for-texting


You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/


 Cheers, Tom 😉

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Why will my iPad not connect to FaceTime or Messages?

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